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Customer reviews for Samsung 31 cu. ft. French Door Refrigerator for
Samsung 31 cu. ft. French Door Refrigerator
4.3 out of 5 stars
stars
547 ratings546 reviews
  1. 5 stars67% (365)
  2. 4 stars17% (91)
  3. 3 stars4% (22)
  4. 2 stars2% (12)
  5. 1 star10% (57)

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Showing 381-390 of 546 reviews
Jan 18, 2025
Reviewer name: Reddy
1 out of 5 stars
1 out of 5 stars review

Stopped within 48 hours

Freezer stopped working within 48 hours after delivery and installation. This should be more than enough to say about the quality of the product. I had several friends suggested to avoid this brand but I wanted to try one more time and I wish I had not picked this again

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from Samsung Care

Hi Reddy, We know how disappointing it is to receive a refrigerator that doesn't work as expected. We are here to assist you. Please consider checking the link below for the steps if your Samsung refrigerator stops cooling. You can select the nearest issue, then watch the video and click on all the embedded words in the article. https://www.samsung.com/us/support/troubleshoot/TSG10003479/ We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148203221, which will help our team pull up your information. ^Rainly

Aug 13, 2024
Reviewer name: brian3166
5 out of 5 stars
5 out of 5 stars review

Great features and it includes Bluetooth!

[This review was collected as part of a promotion.] We moved into a new condo and the refrigerator was included. It's nice to have a brand-new refrigerator with filtered water and ice on the door. We have not had that feature so it's a great addition. The freezer has plenty of space and 2 trays for ice. If you scan the QR code, you can easily register for the warranty and connect the refrigerator to your phone via Bluetooth. This is a great feature as your phone will alert you if the door is open for too long. Fun technology to have. I highly recommend this to anyone shopping for a new refrigerator.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 8, 2025
Reviewer name: Jon L
5 out of 5 stars
5 out of 5 stars review

Love the refrigerator!

[This review was collected as part of a promotion.] I bought this because my prior one finally met its demise. The extra 5 cubic feet I got in this item is noticeable, as I’ve not been able to fill this to capacity yet with 2 kids (getting close though). Liquids at the top left next to the ice maker will tend to freeze, so that is something to note and get used to, but you get over it. All in all, I’m happy with this purchase.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Nov 13, 2024
Reviewer name: RHF7
1 out of 5 stars
1 out of 5 stars review

Samsung deceptive advertising

Samsung deceptive advertising. They advertise a fridge compressor have 10 years warranty but refuse to honor their promise. Samsung train their support personnel to defuse the issues with their products and you end up in a vicious cycle for several weeks hoping that you forget about the warranty and move on.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from Samsung Care

Hi there, We can feel your disappointment with this fridge. We are here to help you. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147672898), to help our team pull up your information. Have a great day! ^Rodel

Aug 8, 2025
Reviewer name: HappySamsungOwner
5 out of 5 stars
5 out of 5 stars review

Best refrigerator we have had.

[This review was collected as part of a promotion.] Incredible refrigerator! The multiple options for ice alone make this one a winner! Also, the adaptable shelf, crispers, and vast storage space in the door organizers are convenient. The bottom freezer provides ample space for so much. The stainless finish really makes this appliance the focal point of the kitchen! Highly recommended!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Sep 10, 2024
Reviewer name: Skitch
5 out of 5 stars
5 out of 5 stars review

So much room it feels kinda empty, but a good way

[This review was collected as part of a promotion.] This is by far the best refrigerator I've ever owned. 31cu/ft and it uses half the electricity that my old (2016 GE) fridge used. The metal plate in the back really does keep everything evenly cold. My family all love the 3 different types of ice.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Jan 18, 2024
Reviewer name: Downtown
4 out of 5 stars
4 out of 5 stars review

Quiet

[This review was collected as part of a promotion.] We've had our Samsung refrigerator 6 weeks now, with no issues. Only wish there was an actual operating manual that came with it. I'm old school and would rather look at a manual in my hands rather than searching on the computer. Much quieter than our old one, other than ice dropping. Plenty of room also. The delivery went very smoothly.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 27, 2024
Reviewer name: Q dog
5 out of 5 stars
5 out of 5 stars review

Great, Great fridge

[This review was collected as part of a promotion.] I bought this about 2 month ago I would say it’s the best money that I have spent in a while love the double ice maker in the freezer. With an additional ice dispenser on the front of the fridge definitely worth buying.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 17, 2023
Reviewer name: MamawBear9
5 out of 5 stars
5 out of 5 stars review

4 ices, wonderful refrigerator!

[This review was collected as part of a promotion.] Wow where to start. So much room. My next get together will be a breeze when I store the food. No more stacking dishes up. Hook it up with Smart Things app. You can scan on the inside top right to take you to get the app. It is awesome to control it if your not home. Also the sweet beep the fridge has itself to let you know the door is open also. Love the sleek look and the fingerprint resistance is a bonus. The storage for the freeze is awesome. Easy access with the top sliding shelf. I save the best for last. The lce! 4 different kinds of ice. My lil 5 pound dog and me love ice. The ice bites are perfect for him. It is so nice to have the curved and crushed on the door too. The cubed will be so nice to make a drink look fancy. Then when you want it cold quick fill the ice bites in a glass and add your beverage and there you go. Not to mention chewing the ice as I go. I uploaded the pix it is so shiny,Just beautiful.

Review from The Insiders
Helpful?34HRFEPPLRC613741674819
Aug 9, 2023
Reviewer name: SRitte153
4 out of 5 stars
4 out of 5 stars review

So Far So Good

I've only had it a little over 24 hours, but we've been through a lot before we got this fridge. I started with a very large different manufacturer model and it was not good. Ice production was not good, at all, the fridge was dark and so huge on the outside it was impossible for me to reach the rear of the fridge without a stool. I sent it back. Then we went through 3 separate refrigerators from a different manufacturer. Great design, would not keep a safe temperature. They all went back and I ordered this. Within a couple of hours of being delivered it was cold. It's doing a great job. The outside is nowhere near as large as you would think it would be with this kind of capacity. Cons: the lighting situation is not great, it's dark. I wish there was a covered bin in the door to keep butter fresh. The bottom cubbies in both doors are just-this-side of useless they're so oddly positioned and very small. You can't adjust humidity levels in crispers. The water/ice dispenser is very small compared to other models and for its size. I wish I could set my Stanley down in there to refill it, I wish I could put a small pitcher down to fill. Pros: It's honestly huge without feeling unwieldy. Ice production is great though personally I'd rather skip the bite size. But honestly I'm pretty happy. It's nice and cold, something the three other fridges I had ordered from someone else could not manage. Hopefully Samsung has addressed their issues with ice makers. Plenty of room for groceries.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819