Customer reviews for Samsung 31 cu. ft. French Door Refrigerator forMember photos
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Great Size but a few inconveniences
[This review was collected as part of a promotion.] We really like the fridge but there are a few issues that are a bit bothersome: 1 - it dents really easily 2 - we had one issue where the fridge compressor was frozen and we had to empty the entire fridge and defrost it for it to start working again. We've never had this issue with the other fridges we've had in the past 3 - cleaning the bottom shelf is difficult, you cannot get under the glass which is a problem when things leak and get stuck underneath it.
Great features and it includes Bluetooth!
[This review was collected as part of a promotion.] We moved into a new condo and the refrigerator was included. It's nice to have a brand-new refrigerator with filtered water and ice on the door. We have not had that feature so it's a great addition. The freezer has plenty of space and 2 trays for ice. If you scan the QR code, you can easily register for the warranty and connect the refrigerator to your phone via Bluetooth. This is a great feature as your phone will alert you if the door is open for too long. Fun technology to have. I highly recommend this to anyone shopping for a new refrigerator.
Samsung Refrigerator Review
[This review was collected as part of a promotion.] I have really enjoyed the new refrigerator. The streak free surface is amazing and liekly one of my favorite features. I deliberately tried to put fingerprints and streak the surface. I was not able to do so. I like the couple inches of added depth all while still fitting in the frig slot for our house. The setup was very quick and easy. I like how quickly things cool once you put them in the refrigerator. Even though we do not use the lower ice maker storage, instead using it for even more storage, it is a great feature to have an upper and lower ice storage. couple other great features is the bright lighting. Easy to see all around frig. Also, the best of all is the 2 minute alarm that goes off if you happen to not close the door completely. A great feature with kids in the house!
31 cu. ft. of Bliss
[This review was collected as part of a promotion.] Have had our new refrigerator for a week and it is just what we needed. The 31 cubic feet is bigger than what we had and holds everything we use on a daily/weekly basis. The water dispenser is colder than out previous GE and we love the 4 different types of ice.
Not What I Expected
I had to replace my fridge and I thought this one was a good deal. However, I am disappointed that although its appears large, I design for space is horrible. Im storing less and the shelves are not adjustable as one might think. It's a set position. It's difficult to change the filter, I had to YouTube it. its hard and time consuming to clean the draw shelf, and even after removing it, the design prevents a through clean, any liquid gets trapped in the front and cannot clean it well. this is frustration. Since I had this fridge Im still unable to connect it with the WiFi, and have made several attempts. Im fine with the 2 ice trays in the freezer drawer, but the disadvantage is you ice is exposed to food or freezer odors or any freezer spill. The ice maker when empty can take about 48hrs to fill up. during the summer or entertaining I have to purchase ice.
Greetings! Thank you for sharing your experience. It’s completely understandable to feel disappointed when an essential home appliance doesn’t meet expectations—especially one that plays such a vital role in your daily routine. We're here to support you. To assist with organizing your refrigerator despite the fixed shelves, we’ve included a helpful link below. It offers guidance on maximizing space and storing items efficiently: Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ For replacing the water filter, genuine Samsung filters are designed to be user-friendly when following the correct steps. The link below includes a step-by-step video and additional support resources through hyperlinks: Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Cleaning shelves and drawers can be time-consuming, especially with certain design limitations. This guide, including a video walkthrough, offers tips on safe removal and effective cleaning: Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ If you're having difficulty connecting the refrigerator to Wi-Fi, please note that a strong signal is essential. Walls and distance can weaken connectivity. For detailed steps on enabling Wi-Fi and using the SmartThings app, please refer to the user manual linked below—particularly: • Page 45: Enabling Wi-Fi on the refrigerator • Pages 49–51: Installing SmartThings and checking compatibility https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150383077 to help our team pull up your information. Leo
Bad choice
Very noisy Shelving heights impractical Many places hard to reach for cleaning Manual (ironically titled Simple User Manual) is totally useless . It doesn’t even tell you how to set the temperature! There are 3 pages under Operations all about Smart Grid, and nothing else. What’s more, is that the entire booklet is badly written. Very disappointing.
Hi Panos, We can feel your disappointment with this fridge. We are here to help you in any way we can. We recommend checking the resources below for steps to take if the fridge is making an unusual noise. Please watch the video and kindly click on the embedded words for more details. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ We also advise you to check the video below on how to clean your fridge. https://www.youtube.com/watch?v=Zd0-HIDDrM0 Please see pages 41 to 43 of the user manual for the steps on how to set the temperature for the fridge and freezer. https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147733483), and it will help our team pull up your information. ^Rodel
Frustrated with ice maker
Looks great, however ice maker froze over right away. We only got to use a couple weeks and haven’t since. The design to open the ice maker is ridiculous, because it is almost impossible to do. So for now… we still are unable to get ice, because I just don’t have time to take everything out and defrost. Disappointed.
Hi there, We understand the importance of a working refrigerator in your household. We are here to help you. Please refer to the resources below to rectify any concerns you may have with your fridge's ice maker. Click the link and hyperlinks and watch the instructional video (if available). The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150690139, to help our team locate your information when you message us. Have a great day. -John
Overall fantastic!
[This review was collected as part of a promotion.] We have loved the overall function and appearance of this fridge! We love the extra ice maker and the freezer and the capacity has been fantastic. Lots of small details that were paid attention to when designing the drawers and doors and functionality.
Replaced my 2 door fridge of 12 yrs
[This review was collected as part of a promotion.] Spacious! Extra storage under the door that took me a few days to see. Lol. But kind of bummed that magnets don't stick on the doors since I collect them from places we visit. Picture attached is about half of what we have. But was able to have them on the side. Easily dents and scratches so have to be extra careful. My wedding ring got stuck between door and handle and made a small dent the first day of using it.
Do Waste Money on Samsung Appliances!
Horrible purchase! Refrigerator stopped working (sat at 70 degrees for 2 days while I went back and forth with Samsung’s technical “support”) after just over a year and of course it’s past the warranty so the company provides no support. I will never purchase an appliance from Samsung again. The extra features might seem attractive but when it can’t do its basic job, it ends up being an expensive mistake. Stick with the brands that have been in business longer and support customers better.
We aim to ensure your fridge always functions at its best, KathrynD. Let's help you. If your fridge is experiencing cooling concerns, please turn to page 79 of the user manual to view its symptoms, possible causes, and their solutions: https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149801491, to help our team locate your information when you message us. Have a great day. -John