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Customer reviews for Samsung 31 cu. ft. French Door Refrigerator for
Samsung 31 cu. ft. French Door Refrigerator
4.3 out of 5 stars
stars
547 ratings546 reviews
  1. 5 stars67% (365)
  2. 4 stars17% (91)
  3. 3 stars4% (22)
  4. 2 stars2% (12)
  5. 1 star10% (57)

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Showing 351-360 of 546 reviews
Jun 29, 2025
Reviewer name: KathrynD
1 out of 5 stars
1 out of 5 stars review

Do Waste Money on Samsung Appliances!

Horrible purchase! Refrigerator stopped working (sat at 70 degrees for 2 days while I went back and forth with Samsung’s technical “support”) after just over a year and of course it’s past the warranty so the company provides no support. I will never purchase an appliance from Samsung again. The extra features might seem attractive but when it can’t do its basic job, it ends up being an expensive mistake. Stick with the brands that have been in business longer and support customers better.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

We aim to ensure your fridge always functions at its best, KathrynD. Let's help you. If your fridge is experiencing cooling concerns, please turn to page 79 of the user manual to view its symptoms, possible causes, and their solutions: https://downloadcenter.samsung.com/content/UM/202405/20240531053524129/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN-MES-CFR_240529.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149801491, to help our team locate your information when you message us. Have a great day. -John

Aug 10, 2025
Reviewer name: Lala
1 out of 5 stars
1 out of 5 stars review

Impossible to quickly cleaning

Samsung is supposed to make things easier to use, easier to clean, time saving products. This refrigerator is an epic fail!! You forgot that the ones cleaning this refrigerators are mostly common people who buys your products because of the futuristic ant time saving features. Well... cleaning this refrigerator requires tools, a lot of time, the pieces are easy to break and you end up with a terrible back ache just to remove a shelf. Epic fail!. I wish I knew this before I bought this junk.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from Samsung Care

Hello Lala, We understand the difficulty of cleaning the refrigerator. Let us help. Below is a link to the refrigerator cleaning guide. You may also watch the video about deep cleaning the refrigerator. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150325724 to help our team pull up your information when you message us. Thank you. -Angelica

Aug 13, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Rough start

[This review was collected as part of a promotion.] I like Samsung products and had high hopes for this fridge. Had issues the first 24 hours when the filter didn't sit properly and water filled the meat tray inside the fridge. The ice makers needed to be reset manually before producing ice. The small ice had a screw in the first batch. A technical came out to checked the fridge and made sure it now was working properly. Service was good.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 13, 2024
Reviewer name: Sammy
5 out of 5 stars
5 out of 5 stars review

Nice Refrigerator

[This review was collected as part of a promotion.] I bought this refrigerator to replace a smaller Samsung unit. It was the biggest one I could get into my space and the shelves inside were well engineered. I also liked the option of four different ice cube sizes and two different ice makers. I am now about five months with my new Samsung and I am happy with the unit.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Aug 30, 2023
Reviewer name: Empanada1
5 out of 5 stars
5 out of 5 stars review

Spacious Refrigerator

[This review was collected as part of a promotion.] Never too much space. Arrived just in time for the old one to go out. Professional installation from RXO. Got cold quickly after installation. The shelves are easy to adjust and very spacious. The door shelves are convenient and accommodate big containers. Freezer space is large and easy to access. Convenient water and ice on door help to avoid opening fridge. The variety of ice is also a big plus. No more finger prints. Loaded on Smart Things App and now I get notified if it is left open and have access to temp. A perfect addition to our kitchen.

Review from The Insiders
Helpful?34HRFEPPLRC613741674819
Oct 8, 2024
Reviewer name: Becks
1 out of 5 stars
1 out of 5 stars review

Worst fridge ever

Purchased a similar model a few years ago and had nothing but problems ice maker only worked for a year so and now we get sheets of ice under the refrigerator drawer and it leaks water on the floor also food seems to spoil really fast. Samsung knows about all these and will not recall them. This fridge was a major disappointment I will never buy anything Samsung and will never recommend.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

Becks, we know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.  Below is a guide to help you diagnose if your fridge has a sheet of ice. Please click on the embedded word. A sheet of ice forms in the refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001857/ We recommend browsing this link to help determine which steps to take when water leaks occur. Click on the corresponding bullet points that closely relate to your water leak experience. Learn more from the YouTube videos and hyperlinks. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/  If your food spoils easily after one day or your ice cream is only fresh the first time you open the carton, you need to adjust the temperatures of your refrigerator and freezer. Please check this link for more details. Kindly click on the embedded word. What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS10001622/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147589245) to help our team pull up your information. Have a great day. ^Camille

Mar 28, 2025
Reviewer name: emcm
1 out of 5 stars
1 out of 5 stars review

worst mistake ever.

This refrigerator is terrible I had it for 8 months tried to get it fixed by Samsung and it did not get fixed and the tech came out twice they deemed it unfixable. They wont refund me but giving me Samsung credit. The compressors on these are not big enough for the mega capacity refrigerator.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
reply from SEA Care

Emcm, we understand how frustrating it can be if one of our service technicians deems your fridge unfixable and credit is provided instead of a refund you want. We want to speak to you directly to discuss this matter and see what other options we can provide to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148691389) to help our team pull up your information. Have a great day. ^Camille

Aug 15, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best ice maker EVER....4 DIFFERENT KINDS

[This review was collected as part of a promotion.] I've had this refrigerator for a month and it is the best ever! It makes 4 different kinds of ice.It is so convenient and beautiful! The lights inside are amazing.It keeps everything fresh.It is Is a very wonderful refrigerator!

Review from Samsung US
Helpful?34HRFEPPLRC613741674819
Apr 21, 2024
Reviewer name: Sundig
1 out of 5 stars
1 out of 5 stars review

Leaking water from day 1

Fridge started leaking water from top ice maker from day 1. They sent a tec out and said it was unrepairable. Luckily we purchased extended warranty and Samsung is sending us a cheque for the unit once it’s sent back to them. Very poor quality fridge. Love the design and features if only it actually worked properly.

Review from Samsung Canada
Helpful?34HRFEPPLRC613741674819
reply from Samsung Support Team

Hello, thank you for your review. We are here to help. Please contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks again, we look forward to hearing from you.

Jul 11, 2024
Reviewer name: Luvmyfrig
5 out of 5 stars
5 out of 5 stars review

Great price

[This review was collected as part of a promotion.] The Samsung refrigerator is a top-notch appliance that I highly recommend. Its sleek design complements any kitchen decor, and the spacious interior provides ample storage for all my groceries. The temperature control feature ensures that my food stays fresh for longer, and the energy-efficient design helps me save on electricity bills. I particularly appreciate the ice maker and water dispenser, which are convenient additions that make my daily routine much easier. Overall, the Samsung refrigerator has exceeded my expectations and I am extremely satisfied with my purchase.

Review from Samsung US
Helpful?34HRFEPPLRC613741674819