Customer reviews for SAMSUNG 65" Class Q7-Series 4K Ultra HD Smart QLED TV QN65Q7DAAFXZA forWorks well but I have some peeves
[This review was collected as part of a promotion.] Overall, the TV works as I need it to. The picture is clear and the blacks are balanced while still letting me see what's going on. However, I do have a few things that bother me about the set: 1. Can't use any old webcam; I have to buy one I don't have in order to use a camera. 2. Remote control is disappointing. a. Volume button can only be used to mute/unmute the volume. Changing it with the included remote requires speaking into its microphone to specify a volume number. b. Channel button can only be used to bring up the TV guide. This gets in the way of browsing live channels because I can't move to another channel until all the available channels have been queued up. 3. Casting to Chromecast makes the TV automatically go into dual-screen mode. I have almost no use for that. None of this is enough to cause buyer's remorse, especially since a universal remote I already owned takes care of many issues.
RevSharonDee, Thank you for your review! Your feedback on webcam compatibility, remote design, and screen mirroring are appreciated and will be shared with our internal teams. Please know that you can use the volume rocker on the remote to adjust the TV's volume. Gently pushing the rocker button up will increase volume, and pushing it down will decrease volume. So that we can better understand the issues you're experiencing with live TV and screen mirroring, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
My Favorite TV
[This review was collected as part of a promotion.] This is my go-to TV. On this TV, I stream, I play video games. I watch TV. I watch movies. I listen to music on it, it's the best TV I've ever owned. The sound, the color, the clarity is absolutely amazing. The colors are very rich and the sound is exquisite. Now I have to consider buying a 75 inch TV.
Best gaming TV ever!
[This review was collected as part of a promotion.] I use my Samsung tv as my daily viewing buddy. Using the game mode while playing 4k games is a great addition. The new Samsung Health app now pairs with my Samsung tv camera so I now can do daily workouts correctly as the tv software watches your movements and let's you know when your not doing them correctly. The new ai works great with the all around surround sound that follows the movies your watching from one side of room and tv to the other. Samsung has now made them as slim and bezel less than ever . Great job Samsung. Keep up the innovative developments going
Minor issues/fixes
[This review was collected as part of a promotion.] First are you seriously the slowest SMARTTV internet conecction out there. From tje time i turn thr tv on it takes almost 2.5 mins for it to read the internet before you van select anything frim tje SMAR5 MENU. 2nd cant down load apps like VIZIO N LG
Hello Sandwoch2469, Thank you for choosing Samsung's Q70A TV and for your review. We appreciate your feedback regarding your TV's response time and apps. Please know Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. In order to see our full offering of apps, you will need to be connected to the internet and logged into your Samsung.com account. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may also want to go through these steps to check your network connection: 1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point. 2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required. 3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point. 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We hope to hear from you. ~ Samsung Specialist
Garbage product.
This TV has option to change keyboard language. It is good but I can not choose Russian language. Almost 400 000 in the world speak russian and this TV does not have it! It has Bulgarian, Lithuanian, Suomi and others but no Russian!!! It is 100% discrimination! Speakers are garbage. Sound is not clear and weak. You have to add a sound bar to your purchase at least. Picture quality is average. I am going to return it and buy Sony or LG. Disappointed. I made big mistake to choose Samsung.
Hi Mureno, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
Beautiful Picture
[This review was collected as part of a promotion.] The picture quality is excellent. I have two criticisms: 1) The remote is horrible. It is too small. The buttons aren't intuitive, and the volume/channel controls are difficult to get used to. 2) The Smasung Smart TV interface is not as easy to use as the Roku player. The wireless connection locks up on certain channels requiring a reboot of the TV.
Sam1001, Thanks for your feedback on the remote and interface - we will be sure to share this with our internal teams. You might want to go through these steps to check and improve your network connection: 1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point. 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist
This is more than a television
[This review was collected as part of a promotion.] I love all the available apps, I use it for streaming music and tv/movies. I really enjoy how personal you can make it whether to match your walls or your mood when using the various wallpaper options. One of my favorite features is the ability to use which ever voice assistant you prefer. My phone, laptop & TV are all Samsung so I have the interchangeability on all of my devices.
This tv is awesome!
[This review was collected as part of a promotion.] The television is spectacular. The video quality is amazing. It has awesome looks even when used with video games like playstation and Xbox. The sound is pretty good. The menus are nice and easy to understand, as well as being able to download personal favorites as far as streaming apps. even I can't say that there is much to desire except a nicer remote control. The remote control just feels a little weird at times.
I love how this TV looks
[This review was collected as part of a promotion.] I use my TV to watch family movies and play video games we love the quality time we get to spend together watching a great quality TV. I tell everyone I know how good the tv is and to buy a samsung
Should be better for the price
[This review was collected as part of a promotion.] The backlighting on my TV is very uneven, ruining just about every viewing experience. The upper right quadrant of the television is visibly darker than the rest of the screen. I verified it by viewing a totally white JPEG the size of the screen. I have my television connected to a home theater sound system, but cannot get the television to output multi channel sound to it. The only option available is PCM format. TV apps that support 5.1 channel sound or Dolby come across as 2 channel stereo.
Argeesy, We appreciate your review of Samsung’s Q70A TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support. 1) 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. 2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage. We look forward to hearing from you. ~ Samsung Specialist