Customer reviews for SaluSpa Ibiza AirJet Inflatable Hot Tub Spa, 4-6 Person

Customer reviews for SaluSpa Ibiza AirJet Inflatable Hot Tub Spa, 4-6 Person for

SaluSpa Ibiza AirJet Inflatable Hot Tub Spa, 4-6 Person

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4.3 out of 5 stars

stars289 ratings142 reviews

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Showing 131-140 of 142 reviews

Jan 19, 2023

kimber

5 out of 5 stars review

Overall

I just bought this and so far we absolutely love it. Very relaxing

Helpful?

reply from Bestway USA

Hello, thank you for your review. If you have any questions or issues regarding your SaluSpa Ibiza: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 24, 2023

DUCK

3 out of 5 stars review

NOT HAPPY

Does not hold air. Water pump leaks

Helpful?

reply from Bestway USA

Hello, we are very sorry to hear you are experiencing these issues with your SaluSpa Ibiza. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Sep 22, 2023

cpars0ns

5 out of 5 stars review

Feels great!

We bought this a few months ago. We use it almost every day! We have had no problems with it at all.

Helpful?

reply from Bestway USA

Hello, we are happy to hear you are getting the most out of your SaluSpa Ibiza! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 20, 2024

rach1601

2 out of 5 stars review

Recurring problems with heat, pump, and power

Had recurring problems with the power cutting out despite regular cleaning and frequent filter changes. Then after 13 months the heating element went out. Not worth the money, go with a better brand.

Helpful?

reply from Bestway USA

Hello, we are sorry this has been your experience with your SaluSpa Ibiza. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 22, 2023

Von

2 out of 5 stars review

Losing Air!

After months of use it is losing air and will not hold up longer than 1 day! It has been covered and on a safe padded surface therfore use and environment could not caused the hole. It may be due to the manufacturering or durability?

Helpful?

reply from Bestway USA

Hello Von, we are very sorry that your spa is not staying inflated for you. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 8, 2023

Charles

5 out of 5 stars review

Love this Hot Tub!

We just recently purchased this hot tub and absolutely love it! It was fairly easy to set up and the jets are amazing on our poor old bones! Lol. Have recommended it to our family and friends!

Helpful?

reply from Bestway USA

Hello Charles, we are happy to hear that you are enjoying your SaluSpa Ibiza. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 23, 2023

2 out of 5 stars review

Test the pump before unpacking everything!

Purchased this spa to use on a smaller patio - I read other reviews and am so thankful that I did. One recommended testing the pump before unpacking everything - I'm glad we did because we got a defective pump. Sam's is arranging for FedEx pickup of the item so I can get my money back.

Helpful?

reply from Bestway USA

Hello, we're sorry to hear that your Spa's pump was not working for you. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Mar 23, 2023

kdw

1 out of 5 stars review

Thanks for RUINING my freaking birthday

Get it all set up ready to go plug the pump in trips GCFI, plug in again, same, over and over. Pump is burned up! Sams will return it and they'll call me in 72 hours to pick it up but I won't be refunded until after it's received and the. 5-7 days so now I'm broke and no hot tub. Way to go. Piece of crap. I should have taken my cash and lit up it on fire, at least I'd be wa

Helpful?

reply from Bestway USA

Hello, we are very sorry you experienced this issue with your SaluSpa Ibiza. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Feb 19, 2023

Momof2

1 out of 5 stars review

Horrible product, do not buy!!!!

Spent the time and money setting it up, filling it up with hot water from the house, to wake up in the morning and the water is completely gone!!! Very irritating and disappointed, having a brand new product have a leak somewhere right off the bat then spending all that time prepping & installing the product..... Not to mention the added cost for using the house, heated water and the electricity running the pump until the water ran out.

Helpful?

reply from Bestway USA

Hello, we are sorry to hear that your spa is leaking water. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 2, 2022

Kev

1 out of 5 stars review

DO NOT BUY!

As soon as the hot tub was delivered, we set it up on a tarp and it had a big hole on one of the corners and so it kept deflating. It wouldn't hold air. We wasted filling up the hot tub full of water!

Helpful?