We have had the Dreamcloud for about 1 month and could not be happier with the entire process. We did not do white glove service, and for us it really wasn't necessary. I will say we did get the king sized bed and it is VERY heavy so be prepared to get some help. It unwinds easily and smoothly. It only takes a few hours to be ready for sleep. And couldn't be more comfortable. I would definitely agree with the 6.5 rating out of 10 for firmness. I would buy another.

This mattress is unbelievably firm. The advertising makes it seem like the top layer is soft and allows you to sink in but I have woken up every day with aches and pains I've never felt before. I would compare this mattress to throwing a comforter on a tile floor and sleeping on it. I've had it for a week and will be returning it because I can't continue to wake up feeing like this.

I'm so disappointed about this bed. I thought maybe it would take some time to "break-in" so I've been trying to be patient, but I haven't had a good sleep in over 2.5 weeks. Originally they were sold out and offered me a nectar option and I didn't take it because I was so excited about the DreamCloud. I wish I had taken the offer. It's been so difficult to fall asleep and stay asleep I ended up finally buying a mattress topper, which will hopefully give me some relief and maybe will help "break-in" the bed.

Mattress is made well. However it is much firmer then expected. With the tuffed squares on the top layer I get the sense of lying on a waffle iron. You don't get the sense of any softer layers below the squares. At 190 pounds my body seems to lay accross and on top of the squares. My spouse, who is heavier likes the mattrress, probably because she sinks a little further down into the layers below the tuffed squares. I'm not sure if I'll keep this mattress, but will give it more time. Maybe it will soften up, and I can get the feeling of the layers below contouring to my side sleeping.

Not firm at all and they will not return it until after 30 days, but it will never be firm. So it is standing up against the wall until my 30 days it up, in the meantime I am sleeping on an air mattress until my real mattress comes. I explained that I have slipped disc, but they still will not return it. I wish I would have kept my old mattress just in case but you live and you learn. Only traditional mattresses for me me from now on.

We have had our DreamCloud hybrid mattresses nearly a year now and are loving it. Having always had traditional box spring mattresses it was a new experience purchasing one without being able to see it in person first. After lots of research on hybrid mattresses and DreamCloud competitors we took the plunge and ordered. I figured if I had 365 days to return it if we didn't like it, what did I have to lose? This mattress feels amazing! I very very rarely ever have any hip pain sleeping now--and when I do it is generally from exercise and not the mattress. The quality is superior to miost "luxury" mattresses we have had in the past--and the return policy is way beyond anything the competition has! You can't go wrong with this. I'm so happy trhat we decided to try a DreamCloud!

The mattress is extremely comfortable and supportive. I find myself waking up less during the night as movement from my husband (and the dog) do not disturb my slumber. I am definitely getting a better night's sleep. The mattress quality is excellent, the delivery was quick and not difficult to set up. I was a bit skeptical of buying a box mattress, but given the great return policy, I decided I couldn't lose. I made an excellent choice.

The mattress arrived within the time promised. The box was beat up but the mattress was wrapped very well and was clean. Unpacking was fairly easy but be prepared because it is very heavy. We are sleeping well and like the mattress. Would recommend to others

It was amazing to see the bed spring to full-size. It is huge and a thick mattress so my anticipation after reading all the amazing reviews was high. Unfortunately I find the bed extremely hard and not very comfortable at all! When my husband sleeps next to me I am forced to roll towards him as his weight (6’2” and 230 lbs) creates a divot. It is almost painful to sleep on your side because the mattress has little give if you are not heavy. I’m 5’6” and 117 lbs). I’m hoping the bed will get softer over time but not confident about this…

I tried a memory foam mattress in the past and didn't really care for it. After my bargain mattress developed a sinkhole and caused me to wake up miserable with back pain, I began to search for a new mattress. My wife stumbled upon Dreamcloud online and decided to give it a try... WOW! I haven't slept this comfortably in years! Too bad I suffered for so long before finding the cloud! This bed is a home run!