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Customer reviews for DreamCloud Premier 13" Hybrid Mattress for
DreamCloud Premier 13" Hybrid Mattress
4.1 out of 5 stars
stars
1,486 ratings1,456 reviews
  1. 5 stars59% (884)
  2. 4 stars15% (230)
  3. 3 stars10% (143)
  4. 2 stars6% (89)
  5. 1 star9% (140)

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Showing 471-480 of 1,456 reviews
Jun 21, 2019
Anonymous
5 out of 5 stars
5 out of 5 stars review

Best night of sleep hands down!

I recently had back surgery and my mattress wasnt comfortable at all. So I was reading reviews and thought I would give it a try,and the 365 days was a game changer. It arrived very fast, and we got it set up with no problem. I had the best night of sleep I have had in a long time. I am very happy with my purchase! Thank you Dream Cloud!

Review from DreamCloud Sleep
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Feb 15, 2020
Anonymous
5 out of 5 stars
5 out of 5 stars review

A pretty nice bed

This bed is soft. I am a side sleeper and this bed feels comfortable after a month of adjustment from my previous bed. I will say that this bed is definitely better for a back sleeper. I've had this bed since December 2019 and i've not awoken to any back pain so far. Good bed for those who want something a little extra but can't afford the beds that they have their eyes on. Purchased a king size mattress and it is spacious. This bed is heavy but can be maneuvered by a single person if you have experience moving heavy objects. i moved this in the box upstairs one step flip at a time. It is tiring but possible with the proper approach. Personally, i could not smell any odors; I did spray my bed with a febreeze product once a day for three days just to make sure that i did not experience unpleasant odors during my first use. Make sure you allow your bed to fully expand before you use it, I let mine set for three days before putting the frame together and sleeping on the bed. Your bed may not inflate exactly like the picture shows. The advertisement picture is definitely for attracting customers. Other than some minor dimensional (maybe 5-10 cm at most) inconsistencies here or there on one side, my bed was as offered.

Review from DreamCloud Sleep
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reply from Supplier Response

Thanks so much for your thoughtful and detailed review.

Feb 7, 2020
Anonymous
1 out of 5 stars
1 out of 5 stars review

Sagging in less than 2 years

I purchased this mattress in July 2018, it's now February 2020. I really liked this mattress when I got it, but it just doesn't last. I'm a 5'4" female, weighing about 130 lbs. Even though I rotate the mattress every 3-6 months, there is a permanent sag where I sleep and I wake up often with back pain. Very disappointed.

Review from DreamCloud Sleep
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reply from Supplier Response

Hello! We appreciate your feedback and have had one of our senior team members reach out to help resolve your concerns. Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.

Feb 27, 2019
Anonymous
2 out of 5 stars
2 out of 5 stars review

Started out well but sag happened

This was my first internet mattress purchase. I was willing to take the risk because of the 365 day trial period. The delivery was straightforward and installation could not have been easier. The first 6 months were great -- nice, firm mattress. After that I started noticing a distinct sagging in my spot. I figured it was conforming to my size/shape. After another month or two, I am not a happy sleeper. I wake up with back pain, which is getting worse. My spot has become too soft and saggy. I have requested a return as I am still within my 365 days trial period. Eager to see if the return is as convenient as their website says it is.

Review from DreamCloud Sleep
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Nov 4, 2019
Anonymous
5 out of 5 stars
5 out of 5 stars review

I didn’t know it could be this good

I’ve been sleeping in a reclining chair because our mattress and most all mattress were so uncomfortable for me. Our first night on the DreamCloud was amazing. I actually slept all night! I can sleep on my back even! Although I mostly sleep on my side and feel supported and cozy at the same time. I highly recommend this mattress. We even bought one for our guest room!

Review from DreamCloud Sleep
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May 13, 2018
Anonymous
2 out of 5 stars
2 out of 5 stars review

Difficulty of delivery

Just make sure you have time the first delivery date will probably not be the last. Unfortunately for us, we were leaving the country and they didn't even ship the mattress until a month after the initial shipment date, resulting in us having to ship later and a higher fee. Haven't slept on the mattress yet, but looking forward to it.

Review from DreamCloud Sleep
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Sep 16, 2018
Anonymous
5 out of 5 stars
5 out of 5 stars review

Best Sleep Ever

It took a lot of research to decide on my new mattress. I like it soft but with support. After reading reviews I decided to order the Dreamcloud. I didn't see any downside since they offer a 365 trial and the price was great. There was a couple of days delay in the shipping but the company promptly notified me. The mattress packaging was incredible and it was easy to unwrap. There is a little gassing smell but it didn't keep me from having an awesome nights sleep. Got up in the morning and no back, neck or hip pain. I look forward to getting in bed every night.

Review from DreamCloud Sleep
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Mar 12, 2019
Jan F.
5 out of 5 stars
5 out of 5 stars review

Second DreamCloud purchased

This is our second purchase of one the most comfortable beds we have ever purchased. Now our visiting family and guest can experience the comfort that we do with our California king in our master bedroom. We are absolutely satisfied with our purchase and so are our spines.

Review from DreamCloud Sleep
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Jun 7, 2019
Anonymous
1 out of 5 stars
1 out of 5 stars review

Bad info

Delivery 3 to 5 days thats not true ,bought May 20 , delivered June 1st when I called know one gave me a reason for the delayed .As far as the mattress is concern 6.5 comfort to firm . I have a very bad back this mattress not for me ( disappointed my wife warned me about ordering online )

Review from DreamCloud Sleep
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Jul 16, 2018
Anonymous
5 out of 5 stars
5 out of 5 stars review

Bad Back? NOT ANYMORE!

When I tell write I've tried every mattress out there, I'm not exaggerating. Tempurpedic, Casper, King Koil with visco-elastic hybrid foam, Tuft and Needle, the infamous Sleep Number Bed (this is what I had last) ... you name it!\n\nI have two serious back injuries and as a result, I've spent my days and nights in pain since 2010. At one point, I could barely walk (and then I found the Sleep Number). This worked only so long because the elusive "sleep" number kept changing due to my partner changing their number, due to my number never being correct, and so forth. I NEVER had a pain-free night. \n\nFirst night on THIS mattress, I could NOT believe the difference. I had done a lot of work that day and my back was in a particular kind of pain that makes me dread going to bed, but from the second I lay on this mattress, I instantly felt not just supported, but cradled. Correctly, but as if on a cloud.\n\nMy back gets the support I need, but the mattress itself is so soft. There's no foam topper needed (which I've done with all on my dime). I slept through the night. I NEVER sleep through the night. I slept cuddled up with my husband through the night ... and the next night and the night and the next ... because I no longer wake up due to being in pain. (First time in 8 years!)\n\nI cannot say enough about this mattress because I am sitting here at my laptop typing this pain-free. I can't thank you enough. This bed is amazing and I only hope it holds up as this is my first week, but I had to write a review because it is just a magical feat of engineering. Kudos to you and thank you so very much!

Review from DreamCloud Sleep
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