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Customer reviews for DreamCloud Premier 13" Hybrid Mattress for
DreamCloud Premier 13" Hybrid Mattress
4.1 out of 5 stars
stars
1,486 ratings1,456 reviews
  1. 5 stars59% (884)
  2. 4 stars15% (230)
  3. 3 stars10% (143)
  4. 2 stars6% (89)
  5. 1 star9% (140)

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Showing 471-480 of 1,456 reviews
May 3, 2019
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Comfortable Bed

This bed is very comfortable. My husband had been sleeping in a chair for over a year and is now able to sleep in bed. The setup team that we hired to set up the bed was a no-show. So my husband and I set up the bed ourselves and for the most part it was very easy to do. There is only one area of disappointment and that's the ditch between the two mattresses. The Chat agent said that the mattresses would fit together so closely that a credit card couldn't be dropped between them and that's just not so. This would not keep me from purchasing this bed again, but it's not as pleasant looking as I had expected. Considering the cost, the lack of aching and hips, the edge support, and the ease of use, this bed is a great bargain.

Review from DreamCloud Sleep
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Mar 8, 2021
Reviewer name: Courtney A.
5 out of 5 stars
5 out of 5 stars review

Best sleep ever!

I have always had problems with my hips going numb when I sleep. It didn’t matter how expensive the mattress was! Then I found dreamcloud premier, I no longer have issues with my hips going numb or feeling like I was fighting someone while I slept. I wake up refreshed and ready to take on the day now! Thank you dreamcloud!

Review from DreamCloud Sleep
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Mar 5, 2021
Reviewer name: Deborah P.
5 out of 5 stars
5 out of 5 stars review

Excellent mattress

We are thrilled with our DreamCloud Premier. We had a sleep number bed for about 15 years and in the last 3 years it was starting to kill my hip. Tried a Nectar bed, all memory foam, and that was like sleeping on a slab of concrete but our DreamCloud is perfect. I can sleep on my side or back and nothing hurts and its not to soft for my husband. If you are looking for a good bed for two people with different needs, this is it. We have been sleeping on it for a couple of months now and couldn't be happier. This hybrid is the way to go.

Review from DreamCloud Sleep
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Jul 2, 2019
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Most Comfortable Mattress Ever

I bought this mattress online, everyone thought I was crazy for not trying it out "in person" before purchase. I was intrigued by the website description and thought this mattress would be great. The 365-day guarantee gave me the confidence to purchase. Although it was incredibly heavy (the FedEx delivery person said it was the heaviest mattress they ever delivered) it was well worth the effort to get it up the stairs. The MOST comfortable mattress I have ever slept on (and that's saying something given that I have stayed in many 5 star hotels)! Sleeping better than ever - thanks Dreancloud!!!

Review from DreamCloud Sleep
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Oct 15, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best Mattress Ever!

First off - I rarely write reviews, but I really love this mattress. We had been sleeping on a mattress that was too firm for several years. After waking up everyday with a stiff back and neck I decided we needed to make a change. After some research we landed on Dream Cloud and I am SO happy we made the switch! It is the perfect combination of plush and firm and we are both sleeping better. Some others complained about a chemical smell, but I did not experience that at all. We removed the packaging and let it rest for a night before sleeping on it to allow it to fully decompress. We love it! My only con is that after placing my order there was little communication on the status of my order. About a month later it just appeared in my driveway. Luckily, we had already removed the old mattress and were ready to set up the new mattress.

Review from DreamCloud Sleep
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Oct 17, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Mattress wonderful, platform bed not at all

I love this mattress, it is my second one! I also ordered the Queen platform bed. It was not easy to put together and the wooden brace broke on the second night. The nails separated from the wood and I threw it in the trash. Mattress yes, platform no.

Review from DreamCloud Sleep
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Jun 12, 2019
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

I really wanted to love it, but was very disappointed from day 1

First of all, it took 2 weeks for me to receive the mattress, even though on the website it said 2-3 days. Then, the mattress was delivered and dumped in my driveway during a rainstorm. No attempt was made to ring the doorbell, I was home all day. By the time I noticed it was out there and dragged it inside, the packaging ripped. When I unrolled the mattress and set it up, I noticed a little rip/cut on the top of the mattress. Further it is extremely firm and uncomfortable, nothing like a "dream cloud" or the most comfortable bed as some reviews said on their website. I feel like I'm sleeping on a floor. I've tried several mattresses and this one is by far the most uncomfortable. I am extremely disappointed with not only the mattress itself, but also with the entire process.

Review from DreamCloud Sleep
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Apr 6, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great king mattress.

A little skeptical when the box showed up. I thought it had to be the wrong size. It wasn’t. Very heavy. It was a bear to get up to the bedroom and open. Amazing totally expanded in about 2 hours. Great mattress. Very comfy so far. I think it is on the softer side of firm.

Review from DreamCloud Sleep
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reply from Supplier Response

Thank you so much for your honest review! Please feel free to reach out to support if you need any assistance.

Feb 3, 2020
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

concerned about edges

I've had this mattress for a few weeks. It is incredibly comfortable. The perfect amount of firmness and enough give to not think I am sleeping on a board. I wish there were better instructions included for unpacking. It's a king size and was cumbersome. The box was pretty beat up when it arrived but no damage to the mattress. My only concern is how the edges will hold up. They are not very firm and I am hoping they do not sag over time. This was a very expensive purchase for me and I am hoping to get a good many years out of it.

Review from DreamCloud Sleep
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reply from Supplier Response

Thank you for your feedback, we appreciate your suggestion regarding unboxing instructions and will pass it along internally. We are deeply sorry that your DreamCloud was delivered in less than perfect condition. You can rest easy knowing that we do have a lifetime warranty as we stand behind our mattresses 100%! To take advantage of our warranty you need only chat in via our website, call us at 1-833-237-3269, or email us at support@dreamcloudsleep and a member of our team will be happy to help you through the warranty process from beginning to end.

Feb 28, 2021
Reviewer name: Craig Z.
3 out of 5 stars
3 out of 5 stars review

Dream Cloud Premier Cal. King

I'm a side sleeper and after 30 days of sleeping on this mattress... not feeling a significant difference from my previous conventional mattress ... still waking up a bit numb on my side a few times during the night ... I will give it a while longer to see if this changes. I did my research and this mattress received very good reviews regarding side sleeper comfort across several review platforms ...a bit disappointed for now.

Review from DreamCloud Sleep
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