Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for DreamCloud Premier 13" Hybrid Mattress for
DreamCloud Premier 13" Hybrid Mattress
4.1 out of 5 stars
stars
1,486 ratings1,456 reviews
  1. 5 stars59% (884)
  2. 4 stars15% (230)
  3. 3 stars10% (143)
  4. 2 stars6% (89)
  5. 1 star9% (140)

Member photos

Sort by |
Showing 201-210 of 1,456 reviews
Mar 18, 2021
Lessly
1 out of 5 stars review

Poor quality - don’t waste your money

We haven’t even had this bed frame with the headboard for 6 months and it’s already causing problems. The bar in the middle that supports the bed vertically is constantly moving, making the middle of the mattress sink, and the bed shift side to side. I weight 100 lbs and my husband weighs 150 lbs. We have a king sized bed and of course the frame to match. We'll be laying down and make a quick shift to the right or left and the three stands on holding the verticle bar up, fall over. We’ve tried tightening the screws and it still happens. The frame looks nice but the quality is CHEAP. Seriously don’t waste your money.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Mar 13, 2021
Chette N.
5 out of 5 stars review

Great Mattress!!!

This is a fantastic Mattress. My wife has pretty much stopped snoring and we both are getting far better night sleep than we had on our old Mattress. But what makes this a great deal is that you have a life time warrantee, and 365 day return policy. You just can't beat that.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Oct 15, 2020
Anonymous
2 out of 5 stars review

Firmer than expected

First, it took almost 2 months for the mattress to ship. The mattress itself is disappointing. It is a lot firmer than I was expecting after reading reviews and information from various online resources. I keep hoping that I'll get used to it, but so far I have more back pain with this mattress than I had with my 15 year old innerspring mattress. Really disappointed.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
reply from Supplier Response

Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.

Jun 21, 2019
Anonymous
5 out of 5 stars review

Best night of sleep hands down!

I recently had back surgery and my mattress wasnt comfortable at all. So I was reading reviews and thought I would give it a try,and the 365 days was a game changer. It arrived very fast, and we got it set up with no problem. I had the best night of sleep I have had in a long time. I am very happy with my purchase! Thank you Dream Cloud!

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Sep 2, 2019
Anonymous
4 out of 5 stars review

Luxurious Comfort

Okay I am loving the mattress and adjustable base combination. I am mainly a back sleeper with some time on my side and find it extremely comfortable. I also purchased the mattress protector which to me is more of a topper as it is really thick. I only gave four stars because of the length of time it took to receive the adjustable base. Overall so far so good and am very happy with this purchase.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Apr 6, 2021
Joanna S.
5 out of 5 stars review

Best mattress ever created!!

Omg I was so skeptical to buy this, but so happy I did!!! The shipping was a little longer than expected but totally worth the wait!!!! This mattress is everything and more!! So soft yet firm! I can’t say more how much I love this!!! Buy! Don’t hesitate like I did. You’ll be happy

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Sep 6, 2021
Lori P.
2 out of 5 stars review

Not the dream I hoped for

After reading a ton of reviews and watching video reviews, I was super excited to get this mattress. We got it the end of May 2019. After several months, I was not impressed with the mattress, and it was just ok but I was being lazy about the time frame to return. (I really wasn't looking forward to mattress shopping again so we just kept sleeping on it.) As 2020 was rolling along, in March, we started to observe a decent hump between out normal sleeping spots in the mattress (king mattress, we weigh about 130 and 180, so not large or heavy people). Also in March the pandemic was beginning, and it didn't seem like a good idea to do any excess shopping for a mattress. Then there were supply issues, so we just kept the mattress because we felt trapped by everything. Here we are now in year 2 and it's not any better. The "HUMP" is still there and slightly bigger but according to the warranty within the limits of allowable dip/sinkage. It is a pretty firm mattress, and I am a side and stomach sleeper. so I often wake up with numb arms from pressure points on my shoulders due to the firm foam layer. I would buy a topper which may help this, but I don't really want to spend more money on this mattress when we are likely to start the mattress shopping experience again. (UGH!) The good things I can say about the mattress are that it does not transfer much movement when your partner moves and there is no "sink in" feeling people describe with some memory foam hybrid mattresses. I hope this review is helpful to others as it goes over a 2 year period. If it hadn't been for the pandemic, we would have returned this mattress in May of 2020.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Oct 13, 2019
Anonymous
2 out of 5 stars review

Not what I Expected

I did a lot of research before choosing this mattress and chose it because so many reviewers stated it was too firm. I like a firm mattress. This felt good to me for about a week but since then I am suffering from back aches every morning and I toss all night. It's mushy and just not comfortable to me. Sorry to say but it is anything but firm. :-(

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Oct 18, 2019
Anonymous
1 out of 5 stars review

Not the mattress that is advertised!

You don't get the 8 layer premium kashmir topped mattress you think you are buying. Instead you get a 5 layer much cheaper material mattress for the same premium price of course. At no time on the website or during the ordering process are you told of this, dream cloud just thinks people won't notice I guess. Even after contacting them the tried to hide the fact that they have a "all new design", and they "just haven't had time to update their site. Unless you are into the classic bait-and-switch I would avoid dreamcloud!

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571
Apr 10, 2019
Anonymous
5 out of 5 stars review

Dreamcloud Purchase

Sales people were helpful but not pushy. The product arrived quickly and was well packaged. Amazing to watch the mattress come to life as you unpackage and start to unroll it. So far, we have been very happy with our purchase Overall, a pleasant purchase experience.

Review from DreamCloud Sleep
Helpful?0XBVV030JB2D13737073571