When assembling our playground we discovered some pieces that didn't fit together properly. When we called for assistance, the technician was very knowledgeable and ready to help. When we came to the conclusion it was a manufacturing problem, the technician sent us a whole new part. We will definitely buy from you guys again

I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it's contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

[This review was collected as part of a promotion.] Ordered this for our grandchildren and are so excited to install and surprise them. We did a lot of research before buying and this product is so highly recommended. OI know they are going to love it.

Swing set is made of quality materials and appears to be solid. Should get several years out quality use out of it. Assembly is not easy and should not be done alone. It took two men that are handy with this type work about 12 hours to put together. Fasteners were a struggle and we had to make some things work because we were sent the wrong pieces. Overall I do recommend this swing set. Once you get past the assembly stage, everything is great.

[This review was collected as part of a promotion.] Overall great experience thus far; very well made, came a little scratched up on some of the large plastic parts (shipping damage) but fully functional. Seems very solid, kids love it, and I'm hopeful it will last many years in the hot/humid NC climate! Few thoughts / recommendations: - Would be handy if the instructions included links or recommendations for installation on a non-level yard. Mine had about a 13" drop at an angle over the distance from tower to end of monkey bars. - please include measurements of actual structure in the instructions - it includes recommended boundary, but not the structure. Would be useful for folks like me who need to lay out the exact location of the tower & monkey bar poles in order to dig them in for a not-level surface. - Instructions were otherwise excellent with one exception: would be helpful to explicitly identify the swing bar attachment pole (the one with the warning label) on the instruction graphics. This gives a good visual anchor point when attaching the tower's cross-bracing and various rock wall/etc. panels. I found myself having to remove and re-install some components in other locations because it wasn't initially clear what side of the tower they went on. Other notes: - One reasonably fit/strong person can assemble 95% of this by their lonesome... I needed my wife's help getting the swing bar into place and holding components for the tower roof, but that's about it. - I put a ~8in deep sandpit in the middle of the tower, since I had to dig it in anyways. Seems to work great!

The kids love the set, but the ladder is dangerous. The arch is too high and it's hard for them to get their footing. I would never let a child climb up this ladder without adult supervision. We took it off and built our own that is Safe for children. Would not recommend buying this.

[This review was collected as part of a promotion.] we went to our cousin's house and they have this play set. It was so nice because the kids and us adults could play on it. Its so sturdy and our girls didn't ever want to stop playing. I will be getting this set for my daughter.

[This review was collected as part of a promotion.] I just finished assembly of the adventure tower playset this weekend that I ordered online. For the most part I was excited to get this because it appeared much better quality than the standard cedar ones found in the big box stores. Unfortunately, I got different parts than were shown in product detail pictures and that are shown in the lifetime assembly videos online. 1) Most significantly, the swing bar came in two pieces, vs. the one piece that I was expecting. You can actually see it shift back and forth at the connection when weight is put on the inner vs outer trapeze bar (yes, fasteners are adequately tightened). I can only guess they shortened the bar to make it easier to ship, but this is an unacceptable quality compromise. 2) The roof was a different design (octogon vs round) and I believe much more difficult to assemble than the ones shown in the assembly videos online. Some of the included hardware was just too short. 3) The swing A frame comes in multiple pieces as well. This has more of a force fit than the swing bar so it seems more structurally sound, but it still had a few extra confusing assembly steps. 4) The slide I received came in two pieces, and appears less curvy than what is pictured in the many product pictures out there. The connection seems sound, but I specifically went with this product to avoid multi-piece slides so common in other play sets. Overall, I was excited about this purchase because many people seem happy with this set, but I guess due to cost savings measures they have changed the product for the worse. I find the two piece swing bar especially disappointing given the quality I was expecting.

I'm so glad we went with this playset! My older and younger kids have a blast on it. I'm also glad I went with the model that has the trapeze bar and monkey bars! It's a hit! It also is great quality, and low maintenance which is what every busy family needs. I would totally recommend this playset

Just built it yesterday. Seems like it will last very long time. Kids love it. The swings are way too close together. My kids are almost colliding every time. I had to take one of the swings off. You have to swing perfectly straight to not collide and five year olds don't always do that.