After my Grandchildren"s play set was damaged from Hurricane Irma winds I called to get replacement parts. Cameron at customer service got me the manual to identified the parts and sent it by email. After identifying the parts i required Cameron got me a quote and delivery time for the parts. The whole process was seamless and he promptly placed my order with a e mail confirmation. Great Customer Service!!!!

For a long time my Mother has wanted to add a play set to her yard for her grandchildren. She eventually chose this set based on the design and price. I was tasked with the assembly. Now, this is a big set so the manual was quite long. The manual was surprisingly clear on how every thing went together, which made the task seem much less daunting. You definitely need at least 2 sets of hands to assemble most of the unit. That's a bit of a hassle, but completely understandable. The assembly took the better part of Saturday, but it all went pretty smooth. The set looks great! It's almost whimsical. It makes you feel like you're in a castle. My nieces and nephews absolutely love it! The deck and rock climbing walls were a huge hit. I would highly recommend this set. Some sets are just too big and gaudy. This thing is just beautiful.

the swings are to close to the pole and the wall. The ladder steps are to far away to climb up safe for my 2 year old. Missing a lot of parts. Had to wait a week to get parts. Make sure you check everything before starting. I was missing part of the roof the slide was damaged and missing a lot of bolts. Instructions sucked videos helped. Don't over tighten bolts will strip head out. Kids love it glad to be done.

[This review was collected as part of a promotion.] Finished building this set this morning. Great quality, excellent packaging and instructions! Husband and I, both in our 70s, put it together. It took us quite some time, but between our ages and Texas summertime heat, we took it slowly. Very pleased with the quality from start to finish.

This is the worst waste of money ever if your kids plan on using this it is a hazard. My kids will swing and it moves the whole thing almost tipping it over it's very scary because I am worried that its going to fall to pieces it lifts completely off the ground with any size kid on it. my kids are small not big and the whold tower comes off the ground. Don't waste your money

[This review was collected as part of a promotion.] We bought this last summer for our kids ages five, four, and almost two. They love to play on it but it makes me nervous to have the two-year-old climb up the ladder. It's a little bit dangerous for small kids but I think once the kids get a little bit older it will get hours and hours of use. It lasted great through our Utah winter, and we're excited for spring so we can start playing.

[This review was collected as part of a promotion.] It is Christmas Eve, I am trying to put this together for my 3 children and there are no instructions included. No problem I'm thinking, I'm sure I can find them online. NOPE, none of the product ID's (seems to be a different one for each box) are working, the link to help you find the product ID is not working and Customer Service is closed for the holidays. While I am glad the company gave the employees off for the holiday, I am not impressed so far..............

[This review was collected as part of a promotion.] The set has been assembled for a couple weeks now and my kids absolutely love it! We wanted to get a said that they could grow into and this is perfect. We had an issue assembling the a frame and needed new parts. The company was easy to contact and shipped out new polls right away. Could not be happier!

[This review was collected as part of a promotion.] I have had this since last summer and it has been great. Assembly took several hours, but most of it could be done with one person. I took it an hour or two at a time at night over the space of about a week, and only needed help with a couple items. I had all the parts and hardware I needed, with exact counts up until the final steps, where I found spare parts. Everything is well built, and mostly modular. It looks like I could rearrange the panels on the tower and slide and ladder placement without a problem. One small note, the red climbing holds (or rocks) have faded, one in direct sunlight, one on the shady side. All others are holding their color fine.

[This review was collected as part of a promotion.] We purchased and installed the swing set two weeks ago for our grandchildren that range in age from 2 1/2 - 4 1/2, and they love it. Our only concern is the ladder leading to the clubhouse. As the child climbs the arched ladder, there is 10" opening between the top rung and the clubhouse platform, which the child can easily fall through. I contacted Lifetime and explained the situation. We feel an additional rung at the top of the arch would prevent our grandchildren from falling through. Lifetime advised they aren't able to send the requested rung because it will void the warranty and potentially be a safety issue. Isn't the 10" gap that my grandchild can fall through a safety issue? Wish they had a better answer.