Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

Hello, We are sorry to hear you are having some issues with our Espresso and Cappuccino machine. We would appreciate the opportunity to connect you with one of our friendly coffee specialists who will be more than happy to troubleshoot this issue with you. Please feel free to contact us Mon-Fri between the hours of 9:00 am - 8:00 pm at 1-866-528-8323 or reach us via our web chat feature found on www.DeLonghi.com. Thank you.