I have a couple of these backpacks. The seam started to come apart on the top near the handle. I submitted a claim to Swiss online and submitted all of the required information. They took 3 weeks to respond only to reject my claim. They stated that I was missing essential information. The “missing information” was never requested in their warranty portal. They appear to be a company that offers a long warranty, but plan to never fulfill it. They ignore you, then reject the claim. They don't even give you the option to submit the additional information they wanted. They expected me to start the process all over again. They just want your money then for you to go away. Thankfully Sam's Club has a great return policy. I just returned it for a refund. I hope they have a way of getting a refund for the poor quality product from Swiss.

The design of the bag appears outstanding upon first glance. However, when bag is fully loaded with laptop, tablet, notebooks, etc. zipper will open on its own and things start falling out. I expected much more functionality and durability from Swiss Gear.

Nice backpack with good padding & plenty of room well designed pockets. BUT the zippers are weird…if they are both zipped up to the middle of the closure they will fall open. You have to zip them down one side of the closure to secure the bag, fI igured this out when I nearly dumped my laptop at the airport.

Zipper will not stay zipped. Very disappointed.

Needs a really good laptop bag for work. This one is great.

very nice backpack,I used for work so many divisions yo can keep everything organized

Used it on 2 trips and it is more than I expected. The versitality is exceptional

A lot of pockets. Lightweight. feels very secure and a lot of functional pockets.

Lots of different sections with lots of space

I've always liked these backpacks and have used this brand for decades