[This review was collected as part of a promotion.] I recently tried the Hamilton Beach 12 Cup Professional Programmable Coffee maker and have a mixed review about it. First, Hamilton Beach makes quality, long lasting appliance's. This coffee maker is a tough one to review. It's a tall unit at 14" which didn't give me much clearance under my kitchen cabinets. At 7" wide, it's a good fit but it's 11" deep meaning it sticks out and takes up too much of my counter space. My main con is that the water reservoir has to slide over a clip on the back of the unit. It does have a handle to lift the unit off and fill with water but trying to set it on that clip is really inconvenient. I have to pull the unit out from under my cabinets ( it's got rubber feet) so it's not easy to move because it's also heavy. Then moving it back in place makes the water in the reservoir splash if the loose lid isn't properly in place. Mind you, this reservoir does not have a fixed lid to cover the water in it, you just set it on top...nope. I spend as much time trying to put that cover on so it doesn't come off as I do trying to seat the water unit itself. It would be much better if it were a "fixed" lid that flips up instead of a loose one that you set on top of the water. Brewing the coffee is a chore. This unit takes the cone style filters and they just don't set right in the brewer. They're too tall and every single time I've used it, it had flipped over and my coffee was full of grounds. Not a great way to start the day. And they filter door has a spring on it that you actually have to slam shut as a gentle push doesn't work, it won't work if it's not properly closed. As the coffee is brewing, I get a lot of condensation on that door which is a stainless steel finish. I have to keep wiping it off. Now setting up the timer to brew in the early morning is easy, you have options on how strong you want your coffee which is convenient. The clock setting is nice but I have a clock on my microwave, stove and now the coffee maker...just too much. The carafe is nice, it has a wide pour spout instead of the V shaped one on other makers. This unit definitely needs a redesign. Move the water reservoir to the side, lose the spring on the coffee grounds door, fix the filter space so it doesn't fall over during brewing and make it easier to move. I just can't get used to having to pull the unit out every night to fill with water, try to slide the water unit so it's properly in place, put the lid on, pray the coffee filter doesn't collapse during brewing and that the spring on the door doesn't snap from daily use. You can get a cup of coffee during brewing with the auto stop but there's always that one drop that hits the heating plate when you do. I do like the option to choose how long that plate stays hot. I guess I'm so used to my other name brand coffee maker that seeing and using this one is just to difficult to adjust to.