Customer reviews for Samsung 7.4 cu. ft. Electric Dryer with Steam Sanitize+ forMember photos
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Great Dryer!
[This review was collected as part of a promotion.] This is a wonderful dryer. We just moved to a new home and recently bought this model. We did multiple loads back to back to back and the dryer did not skip a beat. All of the clothes were bone dry. The smart feature on the dryer is also great.
Factory settingsidid much research b are a problem
[This review was collected as part of a promotion.] I researched all washer and dryers and chose the highly rated Samsung. I like most aspects of this dryer, but have a problem with the dryer temperature settings, which limits my options and is why I rated it a 3. Most drying options on this dryer have preset factory temperature settings that are too hotand do not allow a “low” heat setting. This is in stark contrast to MOST fabric/clothing manufacturer labels which specify low heat. The only options for low heat is time dry and delicates. Factory settings for the temperature on the dryer are set and cannot be changed, as follows; Normal at 4; bedding on 5 (hot); permanent press at 3; refresh at 5; active wear at 4, Quick dry at 5; I consistently use 1 ( a 2 for towels). If anyone has knowledge as to how to override the factory settings, please share. Thank you for the opportunity to share my views.
Hi Spike, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We understand that the settings were pre-set, and we apologize for not meeting our client's expectations of the dryer. The good thing about this product is that it can be connected to Wi-Fi so you can receive the end-of-cycle alerts, remotely start or stop your drying, schedule cycles on your time, and more, right from your smartphone with the SmartThings App. For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience: https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3 If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144722352 Thank you for choosing Samsung. Have a great day. -Trisha-
Great Dryer!
[This review was collected as part of a promotion.] My wife and I finally decided to update our washer and dryer! We are so glad we did! This thing works great and has so many features! The only con that we've found is the loud beeps and tones. It sings a super long song when finished and I wish this could be silenced or changed to something shorter/quieter.
Will Ruin Clothes
This Samsung dryer recently started leaving burn residue on clothes after 10 months of ownership. Apparently, the absorption pad on the inside of the drum has melted and Samsung claims it is not a covered warranty item even though it's an internal component. Buyer beware!
Hi there, Thank you for sharing your review. Dryer odors can come from a few places, such as the lint trap or exhaust vent, or not from the dryer, like the washing machine or the water. This guide will help you identify and fix them. Samsung dryer smokes or smells: https://www.samsung.com/us/support/troubleshooting/TSG01000971/ Clean your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00050526/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or quality for the limited warranty period, starting from the date of original purchase of: One (1) year of parts and labor Please click on the link for complete details of warranty coverage: https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3 Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John
Ties bedding in knots
I bought this dryer about six months ago and for the most part its been great but I specifically purchased the 7.4 cf dryer bc I like to wash my bedding and I have never seen a dryer tie things into a knot so fast. To dry a blanket or even sheets you have to stop the dryer every 10 minutes and untie the blanket and put it back in. Everything ends up in a tight ball and doesnt dry. So it was a disappointment for drying bedding. Otherewise it works well
An appliance that functions faultlessly helps make the laundry experience better, SA4407. We'll be glad to help with your Samsung dryer. Check the links below for troubleshooting steps that may help improve the dryer's drying performance. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ What to do if your Samsung dryer isn't heating or drying: https://www.youtube.com/watch?v=LibK_OLFH4Q You may also check page 55 of the user manual for other solutions when the dryer does not dry/heat. https://downloadcenter.samsung.com/content/UM/202210/20221028084359188/DV7000_UM_DC68-04403B-00_EN_MES.pdf For reference, check the links below for the guides to learning the best laundry load size for your dryer and care for your bedding items with your Samsung washer and dryer. https://www.samsung.com/us/support/answer/ANS00080262/ https://www.samsung.com/us/support/answer/ANS00047247/ Lastly, I've included a link below for more information about the dryer's cycle, settings, and features. https://www.samsung.com/us/support/answer/ANS00051022/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145420830) to help our team pull up your information when you message us. Thank you! -Angelica
Great Electric Dryer
[This review was collected as part of a promotion.] I've used this Dryer from my parents house and now I purchased this for my new home. Everything is awesome, the timing also not take too long. The option I like about it is the smart connection with my phone. The Dryer came with all the wires we need so we didn't need to go buy anything to connect the system.
Wet clothes
[This review was collected as part of a promotion.] Does not dry clothes. Very small tub. Anything not on the inside does not dry. I brought my older maytag bravo back in and gave this Samsung dryer away. I like the washer. don't buy small tub dryer.
Hello Josie, Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience using the dryer. We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better. Thank you. -Angelica
Great Dryer very useful wrinkle diintegrator
[This review was collected as part of a promotion.] We have had our new dryer for almost a month now. I can say, it is a very unique method of getting the wrinkles immediately out of clothing. I absolutely love this machine. Now if it would just fold my clothes and put them away, it would be perfect.
Great quality!
[This review was collected as part of a promotion.] I bought this about 2 months ago because my wife and I had to move. I just came back from a deployment in South Korea and needed something convenient, easy, and affordable for our new place. Finding this and getting it was a great decision!
HORRIBLE Dryer and CUSTOMER SERVICE
This dryer NEVER DRIES ! OUR OLD CLOTHES DRYER DRIED PERFECTLY! SAMSUNG TECHS CAME OUT AND ACCUSED US OF MAYBE HAVING DIRTY DRYER VENTS OR TOO LONG AND OUR OLD ONE WAS PERFECT!!!:. WE JUST WANTED A NEW MODEL!! THEY ARE AWFUL! WE KEEP RESETTING TIME OR DEGREE OF HEAT! WAISTBANDS ARE ALWAYS LEFT WET. WE PUT IN AND RESET. IT JUST KEEPS TURNING OFF! NO MATTER WHAT
Hi Cindy,We understand how important the drying performance of your dryer is.Here is a link to "Clothes are not dry after using Samsung dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-allThe below link is the user manual for your model. Turn the page 55 (Troubleshooting - Does not dry) for reference: https://downloadcenter.samsung.com/content/UM/202210/20221028013020559/DV7000_UM_DC68-03784S-03_EN_MES.pdfI also shared this link about "The best laundry load size for your Samsung washing machine and dryer": https://www.samsung.com/us/support/answer/ANS00080262/You may also refer to this video about "What to do if your Samsung dryer isn't heating or drying": https://www.youtube.com/watch?v=LibK_OLFH4QFor reference, I also shared this link about: Samsung dryer will not turn on or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001008/Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145192812), which will help our team pull up your information.Have a great day.Melardo