Hello there, We would love to discuss your dryer to determine how we can best assist you. To help improve the issues with your dryer's performance, please follow the link and hyperlinks for additional steps. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147627174) to help our team pull up your information when you message us. Have a great day. ^Charles