Hello there, We would love to discuss your dryer to determine how we can best assist you. To help improve the issues with your dryer's performance, please follow the link and hyperlinks for additional steps. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147627174) to help our team pull up your information when you message us. Have a great day. ^Charles

Dear Valued Sam's Club Client,To better assist you with this concern, please contact our Sam's Club Customer Service Department at 1-800-749-5367. Available from Mon-Fri 8:00 am-11:00 pm EST / Sat 9:00 am-9:00 pm EST / Sun 12:00 pm-7:00 pm EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Thank you, and stay safe!^Chrystel