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Customer reviews for HP OfficeJet Pro 8028e All-in-One Wireless Color Inkjet Printer, 1K7K7A#1H3 for
HP OfficeJet Pro 8028e All-in-One Wireless Color Inkjet Printer, 1K7K7A#1H3
4.2 out of 5 stars
stars
854 ratings342 reviews
  1. 5 stars64% (545)
  2. 4 stars17% (142)
  3. 3 stars6% (53)
  4. 2 stars4% (35)
  5. 1 star9% (79)

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Showing 1-10 of 342 reviews
Oct 9, 2022
Reviewer name: Dan C
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Meets My Needs

I primarily use this printer for printing documents (including two-sided printing) and scanning, and I'm very happy with its performance so far. Setup was reasonably straightforward and I was able to get it up and running as a wireless printer fairly quickly. Print quality is very good and the speed is decent - not lightning fast, but fast enough for my needs. I signed up for the six month automatic ink trial (without providing credit card info) and I received the first delivery of free ink within a few days. I believe the cartridges provided with the printer are just "starter" cartridges that don't contain very much ink so it's probably worthwhile to sign up for the automatic ink trial just to get an initial set of "real" cartridges. Signing up for that free trial locks you in to using only genuine HP ink even if you don't continue with an ink subscription, so be aware of that. I'm OK with that because I don't really print that often and probably won't go through a lot of ink anyway. I also don't intend to pay for an automatic ink subscription once the trial ends, which is why I did not provide my credit card info at sign-up. They try to "steer" you into providing your credit card info during the trial sign-up, but you don't have too (just look for the option to skip that step).

Helpful?1PJNB7Z0INOW13722216408
Oct 31, 2022
Reviewer name: Theresa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I like the assets

I've only ever had an HP inkjet at home. If I want high quality prints I'll use a laser printer at Office Max. I spent more for this inkjet despite being told by IT personnel that cheaper inkjets aren't much different than expensive ones as long as the assets are the same. My last inkjet was a lesser (fewer bells and whistles) hp printer and I missed the quality I've had previously. This one has 3 color ink cartridges which I think generates better color prints when I want them. It prints on both sides without me reinserting the first side. I've never had any problems w wifi set-up. I decided not to use the mail-in cartridge plan.

Helpful?1PJNB7Z0INOW13722216408
Jan 9, 2024
Reviewer name: VAdogmom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So far, so good

So far the printer is working fine and doing what I need it to do. Was easy to set up. But I have only had it set up for less than two weeks so not a lot of time to really evaluate. Did not sign up for the free ink as too many issues from my perspective so will just buy the ink like I always have. Will say that I bought the ink thru Sam’s - one set of XL color cartridges and two sets of XL black cartridges - in the two blister packs, and ink cost more than the printer. Oh well.

Helpful?1PJNB7Z0INOW13722216408
Feb 8, 2024
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Paper tray cover is frustrating to open and close.

I like everything about this copier except the paper cover which is poorly designed and is so frustrating when I want to copy on both sides of a sheet to save storage space and paper. I print my stock report every day and want to print 2 reports on one sheet of paper. The cover is a problem to remove and insert a page that was printed on one side the day before and replace the cover. It is very frustrating.

Review from hp.com
Helpful?1PJNB7Z0INOW13722216408
Mar 12, 2022
Reviewer name: KE314
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Disappointed

Not happy with purchase. This printer is made of plastic and feels very cheap. I have an OfficeJet 8600 in my office and thought this would be comparable for my craft room. The tray is not user friendly, the paper doesn’t have an actual “compartment” to sit in, it floats in the tray and then I constantly get an error saying the paper tray is empty. The print time is also very slow.

Helpful?1PJNB7Z0INOW13722216408
Jul 22, 2024
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Slow as a turtle

Too many little bugs. Often have to send a request for printing something twice or more and this is the slowest printer I have ever had to work with in my entire career. I wish I never had bought it. The years worth of free ink in retrospect is not able to compensate for my frustrations. I found an old HP printer at a yard sale that works so much nicer. This is the first HP product that I have been dissatisfied with all my years in needing printers and computers.

Review from hp.com
Helpful?1PJNB7Z0INOW13722216408
Dec 14, 2023
Reviewer name: KLA789
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Setup Nightmare

This printer is horrible. I can't set it up with the app, the App can find the printer with Bluetooth even though I can see it on my WiFi network. Obviously a common problem after reading many reviews. Looks like I will be sending this back to HP if I can't get it resolved soon.

Review from hp.com
Helpful?1PJNB7Z0INOW13722216408
Feb 26, 2024
Reviewer name: SJ
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Disappointed

I've owned many HP printers and computers over the last 20 years. This was by far the worst HP product I've ever purchased. The quality of the printer itself was disappointing. The setup process was extremely frustrating. Instructions for setup were minimal. The screen display on the printer was small and very difficult to work with. The HP Smart app was not helpful in getting the wireless feature enabled. I never did find a Setup Wizard feature on the printer display. I did try to get help from HP Support online and a friend with computer experience. After hours of working on setup I decided to return this product.

Helpful?1PJNB7Z0INOW13722216408
Jan 28, 2022
Reviewer name: lid
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Unable to connect

This was a gift for our daughter who was exceptional with internet things, she was unable to install, she also contacted tech team who were also unable to connect. My wife who is IT engineer also was not able to connect. RETURNED. Please note: The cust srv employees & especially the manager Oscar were very kind with return. Thank you all for not making this a hard, stressful return.

Helpful?1PJNB7Z0INOW13722216408
Feb 26, 2022
Reviewer name: Patty
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Do not buy!

Never again will we buy HP products! This is the second HP printer returned because it is soooo difficult to set up and the guidance from HP is pretty much useless!!! Note, we have been buying and using computers and printers since the 80’s. We are not NEW to the computing world but over the years HP product and support has declined!

Helpful?1PJNB7Z0INOW13722216408