Although delivery was delayed by 2 weeks and delivery only consisted of this heavy boxed tv console/fireplace being set just inside our front door, myself and hubby (aged 67 and 70) were able to get it unboxed, remove the extra parts and manuals from the underside, and get it in place. It wasn't an easy task, but once it was put in place, we sat back and felt that it was worth it! On top of it all, we received a price adjustment because the price lowered between when we ordered it and we received it!!

After reading reviews and seeing that the only negative ones were from receiving a damaged unit, I decided to roll the dice. I must say im very happy. It is heavy as all get but that means it is good quality imo. The product is going to represent itself but I believe the freight company delivering this unit was key. ATI, I believe was the company. I thought I was missing the remote and hardware but that is at the bottom of the unit. I have a big livingroom and I noticed that it heats up very quickly.

My excitement when ordered has turned into a complete nightmare! This extremely large and heavy purchase was left 1200 feet from my house at the end of my driveway on a pallet next to the main road! I was never contacted by the delivery person and they did not try to come to my door (I was at home). I just happened to see it when leaving my home for a doctor's appointment. When I opened the box I found shattered glass everywhere! The box looks very rough and torn. I called to get a replacement still have no idea when it will be picked up or my replacement will arrive. I told customer service it is out in the weather and needs to be picked up immediately that I can not move this broken item into my home and they don't seem concerned. Very frustrated and let down.

Can anyone let me know what the app is for the Bluetooth feature. Also if you still have your manual the model %23. I love mine trying to replace the heating element as well as utilize the app.

The shipping company was our main issue. We called scheduled a time frame and it didn't come, Noone could get a hold of the driver to see what happened. the next day they just delivered it we came home to it in the middle of the yard nowhere near the door like they are suppose to the box was falling apart even tho it was on a pallet. 5 steps and it was a challenge the box is so oversized you can't get a hold anywhere we cut the box off and that made it a little easier. We received all the parts plugged it in right away everything seems to work the color is a little different but its growing on me wish it had the crackling sound of a realistic fire

I'm a senior citizen who ordered a fireplace 75" long x 20' deep and 30" high. This thing is a MONSTER! Yet, Sam's offered NO unpacking services!! I was left to my own devices to get this unpacked. The manufacturer cable-strapped a box containing hardware, manual and remote control TO THE BOTTOM of this monster! Then....it was defective and had to be returned and a new one replaced it and AGAIN I had to unpack this sucker for a SECOND time! I will never buy a large item from Sam's again!