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Customer reviews for Stanley 65' Automatic Hose Reel for
Stanley 65' Automatic Hose Reel
2.7 out of 5 stars
stars94 ratings82 reviews
  1. 5 stars31% (29)
  2. 4 stars4% (4)
  3. 3 stars9% (8)
  4. 2 stars15% (14)
  5. 1 star41% (39)

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Showing 61-70 of 82 reviews
Sep 24, 2018
Garden Genie
1 out of 5 stars review

Wouldn't recommend this product

We bought this product this spring after the previous one purchased from Frontgate finally cracked. The Stanley one has never rolled as easily as the other one did and now it won't roll itself up at all.

Review from stanleytools.com
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Jul 12, 2023
automatic hose reel
3 out of 5 stars review

Disappointed

Had this product for maybe a year. First summer it flowed smoothly. 2nd summer, its not doing well. Water is leaking from the inside.

Review from stanleytools.com
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reply from Customer Service

Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #BDS6620) and I'm sorry to hear about the bad performance of this product. This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7645723 so we have all information available for your review. Thanks FRANK STANLEY

Jun 4, 2021
Killer
5 out of 5 stars review

Awesome

I bought two of these and met my expectations and need. Pretty handy and easy to use. Easy installation also.

Review from stanleytools.com
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Jun 22, 2020
AaronSF
1 out of 5 stars review

Junk Spring

Spring rusted and broke after 1 year. Complete junk design, should have used stainless steel spring!

Review from stanleytools.com
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Jun 9, 2020
avbar
5 out of 5 stars review

Works just like it should

Had this about about 2 months now and highly recommend. Works great. I keep it under pressure at all times and it retracts flawlessly.

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May 13, 2019
Gary
1 out of 5 stars review

These only work for a littlw while

These only work for a little while then stop retracting. Sams offer no tech support, neither does stanley.

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reply from BondManufacturing

Hi Gary, thanks for reaching out. We are sorry to hear your hose reel stopped retracting. Rest assured our customer service department can assist you with this issue. To learn more, please give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!

May 26, 2018
Jerome
3 out of 5 stars review

Water won't flow through

Worked fine, but then no water would flow through. What does the lifetime limited warranty cover? A second one is working o.k.

Review from stanleytools.com
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Jun 15, 2022
jkinney
1 out of 5 stars review

Good for 3 years

They work great until it doesn't anymore. Mine lasted 3 years. Winter stored indoors. Retractable part broke.

Review from stanleytools.com
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reply from CS

Hello , We appreciate your feedback.  We would like to speak to you about the experience you had.    Please email wecare@sbdinc.com and reference ticket # 5015096​. We look forward to hearing from you. Jessica​, STANLEY® TOOLS Social Media​ Support

Jul 15, 2022
Phil
2 out of 5 stars review

It worked for a cpl years, we bought 3

they were GREAT when new, but of the 3 we purchased 2 leak internally, one hose is bad and one no longer retracts.

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Sep 7, 2020
Jefferyc
1 out of 5 stars review

Poor quality

Bought 1 and less then a year the hose burst. Sent a replacement and now a year later hose burst again.

Review from stanleytools.com
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