Customer reviews for Stanley 65' Automatic Hose Reel

Customer reviews for Stanley 65' Automatic Hose Reel for

Stanley 65' Automatic Hose Reel

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2.7 out of 5 stars

stars94 ratings82 reviews

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Showing 51-60 of 82 reviews

May 30, 2023

Broken Reel

2 out of 5 stars review

Broken Reel

The hose was great while it lasted. I have had for 3 years and brought the hose indoors for the winter. Today the reel is not usable. Again, when it worked i enjoyed the product. Not sure if I would buy another one.

Review from stanleytools.com

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reply from CS

Hello. Thank you for taking the time to provide your feedback. We are sorry that you had a negative experience with BDS6620. We would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket 7278952 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product. Thanks, Jessica Stanley

May 15, 2019

DallasAlice

1 out of 5 stars review

Worst purchase I ever made

Bought two 2 yrs ago. Hose bubbled on one and other stopped retracting. They replaced both as these have a lifetime warranty. Then the new ones smell terrible. AND already the retractor stopped working. I'm Just really dissapointed!!

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reply from Supplier Response

Hi Alice, thanks for reaching out. We're sorry to hear the hose reel stopped retracting. Rest assured we stand behind the warranty 100%. Our customer service agents will gladly assist you in getting this processed. To learn more, please feel free to give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!

Jul 2, 2019

Kemp

1 out of 5 stars review

Great idea, useless in real life!

I bought this a couple of weeks ago and thought it had a 1/2" ID hose...WRONG! It's a 1/2" OD hose. The hose has a restrictor inside which is only 3/16" diameter. There's not enough volume to water a yard.

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reply from Supplier Response

We're sorry you feel this way, as this hose is one of our best sellers. If there's any way we can help turn this experience around for you, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. Have a great day!

Jul 27, 2021

Neabud

3 out of 5 stars review

Love the convenience, but the spring just broke

I love the design for the most part, and overall very convenient to keeping hose picked up. But the other day I heard what sounded like the spring letting go inside and now it does not rewind.

Review from stanleytools.com

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reply from Social Media

Hello. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the Hose. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket (#6548457) so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product. Thanks, Maria STANLEY Social Media Team

Jul 27, 2021

Hose reel fail

2 out of 5 stars review

Broken

Loved it but will not retract now. Seems odd not much use but it has issues. bought another brand several years prior to getting the Stanley and it is still going strong. This one failed in fairly short order.

Review from stanleytools.com

Helpful?

reply from Social Media

Hello. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with the Hose. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket (#6548449) so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product. Thanks, Maria STANLEY Social Media Team

Jun 15, 2023

ray

3 out of 5 stars review

Great product but should have lasted longer

I bought 2 of these reels 3 years ago and one has failed and I believe the other will soon fail. The reels have lost tension and therefore will not rewind. Both reels worked very well while they lasted.

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Sep 3, 2018

Ken2

3 out of 5 stars review

Disappointing

I have purchased four of these over the past several years. Two lasted about two years and then the hose burst several inches from where the nozzle is attached. There are no repair kits available because the hose is an odd size.

Review from stanleytools.com

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Sep 15, 2022

BDS6620

1 out of 5 stars review

Worked great, spring rusts and broke,

Worked great then the spring rusted and broke Stanley says talk to orbit orbit does not do anything I would not recommend I bought three of these now they are throwaways I guess

Review from stanleytools.com

Helpful?

reply from Customer Service

Hello. We appreciate your feedback on the hose and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #5512043. I look forward to hearing from you. Thank you, Maria STANLEY Social Rep.

Apr 30, 2022

Pittsburgh

1 out of 5 stars review

one season reliability

Great at first, reel does not retract. Seems like spring broke inside. Braces attached to brick, now I have holes in brick and no hose organizer. Disapointed.

Review from stanleytools.com

Helpful?

reply from CS

Hello We appreciate your feedback on the BDS6620 and are sorry to hear about the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference ticket # 4359149. We look forward to hearing from you. STANLEY® TOOLS Support

Sep 24, 2018

Garden Genie

1 out of 5 stars review

Wouldn't recommend this product

We bought this product this spring after the previous one purchased from Frontgate finally cracked. The Stanley one has never rolled as easily as the other one did and now it won't roll itself up at all.

Review from stanleytools.com

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