I bought this hose reel last year and now it will not retract. It had very little use and I expected a Stanley product to last much longer. It has a 10-year warranty but Stanley (made by Bond Manufacturing) has not even acknowledged receipt of my claim, which was submitted on Bond’s website.

My husband bought me one for the back yard a few years ago. We don't stow it for the winter but we do drain the water before it freezes. It gave us a fit the next spring with it leaking from somewhere. Turns out that after unreeling it the whole way looking for leaks, we discovered the rear hose connection wasn't tightened up the whole way. Crisis averted! So happy with this product that we now have one for the front yard too!!! Getting my mom one soon so she doesn't have to lug watering cans around for her flower pots!

The product itself is fine, when it worked. However, the "lifetime" warranty is a lie. Stanley refers you to ORBIT for all warranty issues and they never respond to calls, texts or emails. Owning a business myself I should start selling everything with a lifetime warranty. And like Stanley and ORBIT ignore all requests for service.

Loved it when I first purchased so went back and bought for all areas around the house. One at a time they decided to no longer retract, I only have one working unit left. These non retractable reels broke before they were a year old. My husband has them lined up on his workbench and can't seem to get them fixed following the troubleshooting directions! Did I waste all that money? Are they actually fixable?

Bought two 2 yrs ago. Hose bubbled on one and other stopped retracting. They replaced both as these have a lifetime warranty. Then the new ones smell terrible. AND already the retractor stopped working. I'm Just really dissapointed!!

I was happy with the product for the last two years. I was washing my car and all the sudden it's started leaking from the inside. I found the leak was coming from the broken part where the hose is connected to blak part.

The hose doesn’t retract easily. The nozzle fitting is made of soft metal and the threads wear out making the hose useless if you try and attach a sprayer.

Stopped retracting after a few times. I can't figure out how to take apart. It's just useless now. I can't even figure out how to get the house out of case to use without it.

I have had this for a couple of years and loved it until the plastic that holds it up just broke and the entire thing hit the ground. No one was even around it and I have always been very gentle with it. I am sad this happened.

We bought this product this spring after the previous one purchased from Frontgate finally cracked. The Stanley one has never rolled as easily as the other one did and now it won't roll itself up at all.