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Customer reviews for Stanley 65' Automatic Hose Reel for
Stanley 65' Automatic Hose Reel
2.7 out of 5 stars
stars94 ratings82 reviews
  1. 5 stars31% (29)
  2. 4 stars4% (4)
  3. 3 stars9% (8)
  4. 2 stars15% (14)
  5. 1 star41% (39)

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Showing 41-50 of 82 reviews
Sep 8, 2020
Wrw0748
1 out of 5 stars review

Very Disappointed!

I bought this hose reel last year and now it will not retract. It had very little use and I expected a Stanley product to last much longer. It has a 10-year warranty but Stanley (made by Bond Manufacturing) has not even acknowledged receipt of my claim, which was submitted on Bond’s website.

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reply from BondManufacturing

Wrw0748, We are sorry to hear of your disappointment in both the Hose Reel and Stanley's warranty processing. If you would like to check in on the processing timeline, please contact our customer service agents, they are reached easily through email at Happy2Help@Bondmfg.com or Live Chat on our website M-F 8am-4:30pm PST. www.Bondmfg.com. Have a terrific day!

Jul 14, 2018
blueunikorn63
5 out of 5 stars review

So handy!!!

My husband bought me one for the back yard a few years ago. We don't stow it for the winter but we do drain the water before it freezes. It gave us a fit the next spring with it leaking from somewhere. Turns out that after unreeling it the whole way looking for leaks, we discovered the rear hose connection wasn't tightened up the whole way. Crisis averted! So happy with this product that we now have one for the front yard too!!! Getting my mom one soon so she doesn't have to lug watering cans around for her flower pots!

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reply from BondManufacturing

That's great to hear, thanks for sharing with us!

Aug 29, 2022
ORBIT STINKS
1 out of 5 stars review

When it works it's great. FORGET replacement.

The product itself is fine, when it worked. However, the "lifetime" warranty is a lie. Stanley refers you to ORBIT for all warranty issues and they never respond to calls, texts or emails. Owning a business myself I should start selling everything with a lifetime warranty. And like Stanley and ORBIT ignore all requests for service.

Review from stanleytools.com
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reply from STANLEY® TOOLS Support

We appreciate your feedback on the BDS6620 and are sorry to hear about the issue you are having with your product. Please email us at wecare@sbdinc.com and reference ticket #5414017. We look forward to hearing from you.

Nov 13, 2021
unhappy momma
1 out of 5 stars review

purchased 4 and 3 quit retracting

Loved it when I first purchased so went back and bought for all areas around the house. One at a time they decided to no longer retract, I only have one working unit left. These non retractable reels broke before they were a year old. My husband has them lined up on his workbench and can't seem to get them fixed following the troubleshooting directions! Did I waste all that money? Are they actually fixable?

Review from stanleytools.com
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reply from CS

Hello​, We appreciate your feedback on the BDS6620 and are sorry to hear about the issue you are having with your product.  This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.  Please email us at wecare@sbdinc.com and reference ticket # 3385590​. We look forward to hearing from you. STANLEY TOOLS®​ Support

May 15, 2019
DallasAlice
1 out of 5 stars review

Worst purchase I ever made

Bought two 2 yrs ago. Hose bubbled on one and other stopped retracting. They replaced both as these have a lifetime warranty. Then the new ones smell terrible. AND already the retractor stopped working. I'm Just really dissapointed!!

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reply from Supplier Response

Hi Alice, thanks for reaching out. We're sorry to hear the hose reel stopped retracting. Rest assured we stand behind the warranty 100%. Our customer service agents will gladly assist you in getting this processed. To learn more, please feel free to give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!

Jun 20, 2023
Amino
1 out of 5 stars review

Stanley retractable hose

I was happy with the product for the last two years. I was washing my car and all the sudden it's started leaking from the inside. I found the leak was coming from the broken part where the hose is connected to blak part.

Review from stanleytools.com
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reply from CS

Hello. Thank you for taking the time to provide your feedback. We are sorry that you had a negative experience with BDS6620. We would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket 7430357 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product. Thanks, Jessica Stanley

Nov 16, 2018
Spanky
1 out of 5 stars review

Junk! Don’t waste your money.

The hose doesn’t retract easily. The nozzle fitting is made of soft metal and the threads wear out making the hose useless if you try and attach a sprayer.

Review from stanleytools.com
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Oct 23, 2022
Stanley auto hose nonperf
1 out of 5 stars review

Worked a few times, then nothing.

Stopped retracting after a few times. I can't figure out how to take apart. It's just useless now. I can't even figure out how to get the house out of case to use without it.

Review from stanleytools.com
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reply from CS

Hi, we're sorry to hear of the trouble you are having with your BDS6620. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5869910. Many Thanks, Mitzy Social Media Rep

Jun 15, 2021
KathyLR
2 out of 5 stars review

Kathy

I have had this for a couple of years and loved it until the plastic that holds it up just broke and the entire thing hit the ground. No one was even around it and I have always been very gentle with it. I am sad this happened.

Review from stanleytools.com
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reply from CS

Thank you for providing your feedback on this unit. I am sorry to hear of the issue you are having. I'd like to speak to you about this issue. If you are interested in speaking with me I can be reached by email at wecare@sbdinc.com and reference case # 13495041.Thank you and I look forward to hearing from you. Thank you STANLEY BLACK AND DECKER Customer Care

Sep 24, 2018
Garden Genie
1 out of 5 stars review

Wouldn't recommend this product

We bought this product this spring after the previous one purchased from Frontgate finally cracked. The Stanley one has never rolled as easily as the other one did and now it won't roll itself up at all.

Review from stanleytools.com
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