We bought one of these and liked it so much we went back and bought a second one. Now one of them will not retract any more. I hav taken care of them by removing during winter but am very disappointed in the quality of this hose reel. We felt we were getting a good product when we bought a Stanley product but not when it is useless to us now.

We absolutely love this hose reel WHEN IT WORKS! My mom has had one for several years and has no issue. This is our 3rd hose reel and the retracting mechanism in all 3 have broken in less than a year. They are too expensive to last such a short time. We are extra careful after the first one breaking so this is not user error!!

Would give a higher rating because this item works fine EXCEPT now that I need to repair the fitting I cannot find the replacement part due to the smaller hose (which I guess helps for the windiing up). Due to the material of the hose( a very strong webbing material) and the smaller hose, the standard fitting can not be used, that is what brought me to this website to find a part since none of the local big box store,or small ones for that matter carry the components in the smaller size. Would like to repair and continue using but am about to give up.

Hose leaking on the inside and can’t even get to it. Water is just dripping from the reel box. Has stopped reeling back into the box. Very frustrating. Not the quality I was expecting from Stanley BD products. Can’t even return it to Sams club. Paid a pretty penny to have it wall mounted in the back yard.

Not quite 2 years in and the hose reel is leaking internally. By the schematic, you cannot just simply replace the hose. It has a special fitting…. With nothing else wrong I’d have to purchase a whole new unit and they’ve gone up in price significantly. With no receipt is there any way to get a warranty claim?

We’ve had 2 of these on our home from a few years now. One has worked with non issue but the other has broken 2 times for different reasons. Stanley stands by the warranty they offer and has replaced it 2 times with a brand new unit. Just have patience and report the issue because as expected all things breakdown over time. Once the warranty company gets the details they ship a brand new unit and don’t require you to pack up and return the old unit. It takes about 10 seconds to remove the new one from the box and hang it back on the old existing mount then maybe another 60 seconds to reattach the water hose. We use the unit in our pool area almost daily and it works great despite being subjected to 12+ hours a day of extreme sun exposure.

I bought 4 of these, two have held together, 2 have the same broken part I see in many complaints, the plastic clip just blows out off the elbow internally. How can i fix or replace them? I take them in out of the cold in winter and store in basement too.

I do not return many items from Sams Club, but of the few this one has to be the worst. DO NOT purchase this item. I think they are out of stock anyways, which is good. After the first week, I noticed oil leaking onto the hose when I pulled it out. A few weeks later the re-coil system was not operable any longer. I zipped tied the hose to the unit and returned it back to Sams. NO QUESTIONS ASKED....I love you Sams return policy. This is why I spend so much on products at Sams. If I can buy it there I will, so easy to bring defective items back.

I bought this about a year ago to install at my dock for boat washing. Installation was relatively easy and it worked for a while. The reel required adjusting because it stopped reeling about 5 ft from retracted. The major problem is the rust....the materials are hugely inferior!!!! Don't waist your money.

I bought this hose reel this spring. Set it up, my wife and I were very impressed with it… for about a week. Then we noticed a bulge in the hose right at the crimped on threaded connection end. We always drain the water from the hose after use, and after only 2 months we went out to water the garden tonight to find out the hose had burst.