We bought one of these and liked it so much we went back and bought a second one. Now one of them will not retract any more. I hav taken care of them by removing during winter but am very disappointed in the quality of this hose reel. We felt we were getting a good product when we bought a Stanley product but not when it is useless to us now.

My area was hit hard by Hurricane Ida. 2 of my retractable hoses started to quit retracting right before the storm hit. Called Cust service and promised me 2 new ones in 8-12 business days. Almost 2.5 months later…still no dayum hoses and every time I try to call back, when I get someone on the phone, I’m put on hold for many minutes and get disconnected. How are they still in business with this kind of service. You couldn’t give me enough free tools for me to say and positive about this outfit

Not quite 2 years in and the hose reel is leaking internally. By the schematic, you cannot just simply replace the hose. It has a special fitting…. With nothing else wrong I’d have to purchase a whole new unit and they’ve gone up in price significantly. With no receipt is there any way to get a warranty claim?

I have 2 of these - i am going on 5 years now and they still work great- i purchased 3 more for family members and they still work for them- i didn't want to spend the money and was worried about it breaking- my garden hose is used constantly during the summer and this has really held up

Had this hose/reel less than a year before it was trashed. After about 2 months it began having trouble reeling in by itself and seemed to leave more and more hose out after each use. Opened it up and found that it’s internal spring was obviously able to get wet and had been disintegrating little by little. (due to product failure and not exposure because the hose is mounted inside my garage and not out in the elements)

I bought this reel last summer. My neighbor highly recommended it so I got one. It has not worked properly since last August. I worried with it trying to get it to roll up. Nothing! Now it’s busted in the reel itself. Too expensive to just walk away from. I haven’t tried to return to store due to lack of time . Please help ! I like it due to not having a hose exposed but I can’t not go without a hose. And yes we did unscrew hose And drain thru winter.

I bought this hose reel last year and now it will not retract. It had very little use and I expected a Stanley product to last much longer. It has a 10-year warranty but Stanley (made by Bond Manufacturing) has not even acknowledged receipt of my claim, which was submitted on Bond’s website.

We absolutely love this hose reel WHEN IT WORKS! My mom has had one for several years and has no issue. This is our 3rd hose reel and the retracting mechanism in all 3 have broken in less than a year. They are too expensive to last such a short time. We are extra careful after the first one breaking so this is not user error!!

My husband bought me one for the back yard a few years ago. We don't stow it for the winter but we do drain the water before it freezes. It gave us a fit the next spring with it leaking from somewhere. Turns out that after unreeling it the whole way looking for leaks, we discovered the rear hose connection wasn't tightened up the whole way. Crisis averted! So happy with this product that we now have one for the front yard too!!! Getting my mom one soon so she doesn't have to lug watering cans around for her flower pots!

Would give a higher rating because this item works fine EXCEPT now that I need to repair the fitting I cannot find the replacement part due to the smaller hose (which I guess helps for the windiing up). Due to the material of the hose( a very strong webbing material) and the smaller hose, the standard fitting can not be used, that is what brought me to this website to find a part since none of the local big box store,or small ones for that matter carry the components in the smaller size. Would like to repair and continue using but am about to give up.