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Customer reviews for Stanley 65' Automatic Hose Reel for
Stanley 65' Automatic Hose Reel
2.7 out of 5 stars
stars94 ratings82 reviews
  1. 5 stars31% (29)
  2. 4 stars4% (4)
  3. 3 stars9% (8)
  4. 2 stars15% (14)
  5. 1 star41% (39)

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Showing 21-30 of 82 reviews
May 8, 2023
Stanley hose reel
2 out of 5 stars review

Will not retract

We bought one of these and liked it so much we went back and bought a second one. Now one of them will not retract any more. I hav taken care of them by removing during winter but am very disappointed in the quality of this hose reel. We felt we were getting a good product when we bought a Stanley product but not when it is useless to us now.

Review from stanleytools.com
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reply from STANLEY® TOOLS

Hello. Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with Hose Reel. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket #7097851 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.

Nov 30, 2021
Hurricane disaster area
1 out of 5 stars review

The Biden Administration is more reliable than

My area was hit hard by Hurricane Ida. 2 of my retractable hoses started to quit retracting right before the storm hit. Called Cust service and promised me 2 new ones in 8-12 business days. Almost 2.5 months later…still no dayum hoses and every time I try to call back, when I get someone on the phone, I’m put on hold for many minutes and get disconnected. How are they still in business with this kind of service. You couldn’t give me enough free tools for me to say and positive about this outfit

Review from stanleytools.com
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reply from CS

Hello​, We appreciate your feedback on the BDS6620 and are sorry to hear about the issue you are having with your product.  This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction.  Please email us at wecare@sbdinc.com and reference ticket # 3384184​. We look forward to hearing from you. STANLEY TOOLS®​ Support

Aug 24, 2022
Defiance MO
2 out of 5 stars review

Internal leaking

Not quite 2 years in and the hose reel is leaking internally. By the schematic, you cannot just simply replace the hose. It has a special fitting…. With nothing else wrong I’d have to purchase a whole new unit and they’ve gone up in price significantly. With no receipt is there any way to get a warranty claim?

Review from stanleytools.com
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reply from STANLEY® TOOLS Support

Thank you for leaving your feedback on the BDS6620. I am sorry to hear that your product is not working properly. Please email wecare@sbdinc.com and reference ticket # 5451242

Apr 20, 2019
boots
5 out of 5 stars review

worth the money

I have 2 of these - i am going on 5 years now and they still work great- i purchased 3 more for family members and they still work for them- i didn't want to spend the money and was worried about it breaking- my garden hose is used constantly during the summer and this has really held up

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Apr 30, 2020
jrb042
1 out of 5 stars review

Works great...until it doesn’t!!!!

Had this hose/reel less than a year before it was trashed. After about 2 months it began having trouble reeling in by itself and seemed to leave more and more hose out after each use. Opened it up and found that it’s internal spring was obviously able to get wet and had been disintegrating little by little. (due to product failure and not exposure because the hose is mounted inside my garage and not out in the elements)

Review from stanleytools.com
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Jul 8, 2018
Kdf
1 out of 5 stars review

Bad experience!

I bought this reel last summer. My neighbor highly recommended it so I got one. It has not worked properly since last August. I worried with it trying to get it to roll up. Nothing! Now it’s busted in the reel itself. Too expensive to just walk away from. I haven’t tried to return to store due to lack of time . Please help ! I like it due to not having a hose exposed but I can’t not go without a hose. And yes we did unscrew hose And drain thru winter.

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reply from BondManufacturing

We're terribly sorry to hear that your experience with this hose reel has not been great. We do provide a limited lifetime warranty and would be happy to assist with a claim. You can call us at 1.866.771.2663 M-F from 8 am - 4:30 pm PT and send photos to Happy2Help@Bondmfg.com. We hope to connect soon!

Sep 8, 2020
Wrw0748
1 out of 5 stars review

Very Disappointed!

I bought this hose reel last year and now it will not retract. It had very little use and I expected a Stanley product to last much longer. It has a 10-year warranty but Stanley (made by Bond Manufacturing) has not even acknowledged receipt of my claim, which was submitted on Bond’s website.

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reply from BondManufacturing

Wrw0748, We are sorry to hear of your disappointment in both the Hose Reel and Stanley's warranty processing. If you would like to check in on the processing timeline, please contact our customer service agents, they are reached easily through email at Happy2Help@Bondmfg.com or Live Chat on our website M-F 8am-4:30pm PST. www.Bondmfg.com. Have a terrific day!

May 16, 2021
Misti
1 out of 5 stars review

3rd purchase/same result

We absolutely love this hose reel WHEN IT WORKS! My mom has had one for several years and has no issue. This is our 3rd hose reel and the retracting mechanism in all 3 have broken in less than a year. They are too expensive to last such a short time. We are extra careful after the first one breaking so this is not user error!!

Review from stanleytools.com
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Jul 14, 2018
blueunikorn63
5 out of 5 stars review

So handy!!!

My husband bought me one for the back yard a few years ago. We don't stow it for the winter but we do drain the water before it freezes. It gave us a fit the next spring with it leaking from somewhere. Turns out that after unreeling it the whole way looking for leaks, we discovered the rear hose connection wasn't tightened up the whole way. Crisis averted! So happy with this product that we now have one for the front yard too!!! Getting my mom one soon so she doesn't have to lug watering cans around for her flower pots!

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reply from BondManufacturing

That's great to hear, thanks for sharing with us!

Aug 10, 2019
Bernadette
2 out of 5 stars review

Hose unit too small to repair!

Would give a higher rating because this item works fine EXCEPT now that I need to repair the fitting I cannot find the replacement part due to the smaller hose (which I guess helps for the windiing up). Due to the material of the hose( a very strong webbing material) and the smaller hose, the standard fitting can not be used, that is what brought me to this website to find a part since none of the local big box store,or small ones for that matter carry the components in the smaller size. Would like to repair and continue using but am about to give up.

Review from stanleytools.com
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