Thanks for your positive review for the newest generation models of our 2.0 cu. ft. Smart Over-the-Range Microwaves. We're glad to hear your a fan of the new sleek design! #LifesGood when quick cooking functionality meets modern design! Should you need support, we have chat window browser support for your convenience. In order to access a chat support representative, please click the first option at the following link: https://www.lg.com/us/support/contact. ^Chris

Hi, Ginger. Thank you for sharing your experience with us regarding the LG Microwave (MVEL2033F) model. We understand your concern about the situation with the delivery and installation process. We strive to provide exceptional services and like to help you find a resolution. To start, it might be a good idea to reach out to Sam's Club customer service again at 888-746-7726 to get some clarity on their reimbursement process for installation services. If they’ve confirmed a $150 reimbursement, you could check out other local installers offering a better price within that range. You could also ask Sam's Club for any recommendations for affordable installers.If you need more specific advice or encounter any other issues, please send us a private message on social media @LGUSSupport. Our team would love to help you out and explore more options for support.Thanks for your patience! We're here for you whenever you need us. ^Juvy

Hi, there. Thank you for sharing your feedback on your LG Microwave (MVEL2033F) model. We're sorry to hear about the challenges you faced with the installation of your unit. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. Your feedback is incredibly valuable to us, and we are committed to addressing the issues you've raised with our delivery and installation team to prevent such occurrences in the future. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, Bea. Thank you for sharing your experience with us. We understand how important it is for your LG Microwave (MVEL2033F) model to remain reliable, especially after investing in a replacement for your previous unit.<br /><br />For a microwave that won’t power on, one helpful step is to check the outlet by plugging in another device to confirm the power supply. If the outlet is working, try unplugging the microwave for 5 minutes and then plugging it back in to reset the electronics. If the unit still does not respond, the issue may involve the internal fuse or control board, which requires inspection by an LG technician. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If the issue continues after these checks, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hi. We’re sorry to hear about the trouble you’re experiencing with your MVEL2033F microwave and truly understand your frustration. The performance of the ventilation system is important, and we regret that it hasn’t met your expectations. Your feedback has been noted and will be shared with our product team. We’d appreciate the opportunity to assist further—please don’t hesitate to contact our LG CareQ Team at 1-888-542-2623, available Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. We’re here to help.