Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. Furthermore, We are excited to hear that you are enjoying your LG Microwave. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Hi, Bea. Thank you for sharing your experience with us. We understand how important it is for your LG Microwave (MVEL2033F) model to remain reliable, especially after investing in a replacement for your previous unit.<br /><br />For a microwave that won’t power on, one helpful step is to check the outlet by plugging in another device to confirm the power supply. If the outlet is working, try unplugging the microwave for 5 minutes and then plugging it back in to reset the electronics. If the unit still does not respond, the issue may involve the internal fuse or control board, which requires inspection by an LG technician. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If the issue continues after these checks, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you further. ^Juvy

Awesome! We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha

Hey Barb. We understand your concerns with your LG microwave and would like to help resolve the loud noise. Please try the steps in the articles linked here: http://spr.ly/6429jJeOz. To address the high temperature causing holes in your food, always select the correct power settings and use the power level button for adjustment. Utilize the timer function to prevent overcooking. For best results, employ the microwave's sensor cooking modes, which automatically adjust the time and power of various types of food. If you have any more questions Please send us a private message on our social media @LGUSSupport with your contact info, model, and serial number. Our team is ready to help you out.^ Diego