Great cake at a great price. I ordered the princess cake at Sam's club in Cinaminson,NJ location and they did an excellent job decorating my granddaughter cake. The order was done on time and pick up was quick and easy. I love their cakes!

This cake was not only incredibly decorated, it tasted fantastic! It made our birthday party a perfect success! And the price can not be beat! Thank you, Sams!!!

My cake had a huge crack in the middle of it and I told the emolyee that was at the bakery and all she did was shrug her shoulders and hands like I don't care and walked away.

The cake and the whipped icing is always so good but the one we got had the sides covered with sprinkles which were so hard they were un-edible! Please stay away from the sprinkles

The whole cake was completely wrong. I wanted vanilla they gave me a plain chocolate cake with no writing on which was completely wrong . The manager was rude when I told him that my cake order was wrong. I think they should go back taking orders in person with the paper not online.

Beautiful and delicious

I ordered a birthday cake for my daughter. We were to have some friends over to share her special day with her. Many of the guests were older folks so I ordered a white cake with chocolate frosting. The decorations were just simple flowers piped from the same icing. I didn’t want any sprinkles because I know some of them can be very hard and can cause pain, especially for the ones with dentures or a lot of dental issues. Well, the cake looked beautiful, exactly as I had ordered. My daughter was surprised by the guests that arrived and by the cake. She loves Sam’s Club cakes. I began cutting the cake and was putting it on plates when I noticed the first bit of pink color….the cake was frosted in blue and yellow. Then I noticed a little round white sprinkle that fell off the bottom side of the next piece. I just thought that maybe a few sprinkles had gotten on there from another cake they may have decorated prior to this one so I just kept on serving until everyone had a piece. My mom was the first one to bit down on something hard and grabbed her mouth. She proceeded to politely spit out a very large white ball…a very hard sprinkle of some sort. Then slowly everyone started having the same reaction. I turned my piece over and didn’t have to even look hard to see that the cake had been frosted twice, right over a thick layer of sprinkles! The cake was covered in them. It appeared that they apparently made a mistake and covered the cake with sprinkles and then instead of starting over, just put another layer of chocolate frosting right over the mistake. No one ate very much of the cake, most of them threw it away. I was so embarrassed and was so upset for my daughter. Needless to say that the cake went in the trash as soon as the last guest left. I have bought cakes from Sam’s Club since it opened and have never had anything like this happen before. They have always been so delicious and moist. I can say that I have always ordered them by phone before this time but after calling the store they wouldn’t take my order and told me that I had to order online now. I’m not real sure that I like that. I did go back to make sure that it wasn’t my mistake and it wasn’t. I may not order another cake from them again. I’ll have to give that some thought.

Sam's Club cakes never miss! Everyone loved it and couldn't get enough! My only feedback is that I ordered it online and was hoping for medium pink and orange (when choosing coral and orange) and it was just a little darker pink that I was expecting based on the mock up that's made when ordering online, almost to the point where it blended with the orange boarder so I just wish I had chosen the light pink option (not Sam's fault, just keep that in mind if you're ordering coral, it's much more orange than pink).

Horrible customer service. There were about 6 people in the bakery department laughing, and joking however they didn’t stop to help us. They saw us, however didn’t offer to assist us. The associate that did help us finally was so rude and really unpleasant to deal with. Then when calling to see if our cake was ready (multiple days later), we were told it was ready. We went to pick it up all for it to not be ready. In fact, we were handed a blank sheet cake with no print on it and the lady walked off laughing about it. I’m pretty sure her name was Lisa. We eventually got the cake but swore never again and have told many people since then, to not use Sams.

Font and colors were different on cake versus what was provided on line. The whole on line process was NOT user friendly- then when I called to confirm two different times- no one answered the phone! I also didn’t like paying for the cake first before even seeing the outcome. Then when I went to pick it up- three people were standing behind the counter and didn’t even acknowledge me until I interrupted them! Customer service has declined significantly!