Had 2 cakes made by sams in the last 2 months the process of doing it online was definitely harder than jut doing it in store with a person. The cakes themselves were good they tasted great and looked as requested and expected and there’s a really quick turn over which is nice or you can put an order in up to a month in advance which is also nice for planning ahead.

I have ordered cakes from Sam's Club for years. There has always been a nice selection of decorations to choose from and I have never considered going anywhere else. The cakes are always fresh and delicious. Now that I have to order online, there is a VERY limited amount of cake decorations to choose from. Then when I tried to add a message, I couldn't even fit Happy Birthday and my daughter's name!! I am beyond disappointed with this change!! I will not be ordering from your bakery in the future for a customized cake unless something changes.

The cake was delicious. However, i ordered it online and was limited to 4 (very unattractive) color combinations. I chose one but called the store to see if any changes could be made. I was told to put the colors i actually wanted in the "notes" section. There was no notes section. I went in to the store and a bakery employee made the changes i requested. But when i came to pick up the cake, everything was done in the original colors I didn't want.

Ordered the 10in double layer round custom birthday with the balloons and sprinkles. White cake was dense but had good flavor. The sprinkles on the side of the cake seemed to be a mixture of different kinds but there were some little ball variety that were REALLY HARD. Like crack your teeth hard if not careful.

Looked like a kindergartner made it.

The cake was half frozen and crack name and happy spell wrong

The cake tasted very good . Was moist. Butter cream was not too sweet.

Great taste, great size, great presentation.

My cake looked awful. They put the instructions on my cake and didn’t even follow them!

Staff extraordinary helpful cake turned out perfect