The white layer cake was delicious. I ordered it with the white whipped frosting. It was beautifully decorated. The colors and writing were really pretty. The only thing that I didn't like was that the "sprinkle" decorations pressed on the side of the cake were very hard. I'm concerned that someone might break a tooth on them as they eat the cake. We ended up trimming off the frosting with the sprinkles. They were festive and very pretty, but next time I order a cake, I will skip the sprinkles. Some of the large round decorations around the base of the cake weren't frosting. I think they were jawbreakers. I believe there should have been a note about that in the ordering process and with the cake when I picked it up. I want to mention that the cake had good flavor and texture and the whipped frosting was tasty. It was a great value, too, compared to what I would have paid at a grocery store or regular bakery.

Had 2 cakes made by sams in the last 2 months the process of doing it online was definitely harder than jut doing it in store with a person. The cakes themselves were good they tasted great and looked as requested and expected and there’s a really quick turn over which is nice or you can put an order in up to a month in advance which is also nice for planning ahead.

I love the cakes and cupcakes but you can not customize the cupcakes beyond icing and sprinkles. I tried to order graduation cupcakes but I did not like the ones you have online. You can't take items off or add items on. I ended up ordering them plan and I have to decorate them myself. The online ordering process for customizing is a fail.

I bought a custom decorated cake that you have to order online, even when you are at the club. The process was simple enough. The selection of decorations is very limited for colors and decorations. When you enter the message it is limited and will not allow any punctuation. Once the character limit it just stops even when you type more (no warning) so double check your entry. When I got the cake, the message was printed on an edible sheet and placed in the cake. The color of the lettering was faded and the sheet was wrinkled. Besides looking cheap, the entire sheet slide on the top when the cake was cut. Overall, not the experience I have come to expect from the custom cakes I have ordered in the past. I gave it 2 stars because the cake was good and the decoration (flowers and edge) that was hand made looked good. Would not purchase a custom cake again with this new process.

Sam's Club cakes never miss! Everyone loved it and couldn't get enough! My only feedback is that I ordered it online and was hoping for medium pink and orange (when choosing coral and orange) and it was just a little darker pink that I was expecting based on the mock up that's made when ordering online, almost to the point where it blended with the orange boarder so I just wish I had chosen the light pink option (not Sam's fault, just keep that in mind if you're ordering coral, it's much more orange than pink).

I’m very tech savvy, the process makes sense but the payment options are limited on line VS In the store this should have been updated before launching this idea. Not having a note description section makes no sense considering the options are now very limited. For us to have to pay for membership & not be able to order a cake in store is ridiculous!!

I ordered the 10” round custom cake for a baby shower. I had a special elephant candle for the cake topper I wanted to use. It was absolutely wonderful! It was exactly as I ordered plain with light pink icing and trim. The cake was SO fresh and amazing!! Everyone attending the shower wanted to know where the amazing cake came from. The cake was ready on time and got an email as soon to notify me it was ready for pickup. This was my first order of a custom cake from Sam’s Club and I will definitely be ordering again. Thank you Homewood, AL Sam’s Club for the great service and cake!!!

The online order for cakes is not computer friendly. It will not let you order the colors you like , limited to three selection. This system sucks.Please bring the employee back . I was very disappointed with my daughter 18th birthday cake . This is the first time in 20 years that I was dissatisfied with the service with Sam’s.

I have ordered cakes from Sam's Club for years. There has always been a nice selection of decorations to choose from and I have never considered going anywhere else. The cakes are always fresh and delicious. Now that I have to order online, there is a VERY limited amount of cake decorations to choose from. Then when I tried to add a message, I couldn't even fit Happy Birthday and my daughter's name!! I am beyond disappointed with this change!! I will not be ordering from your bakery in the future for a customized cake unless something changes.

The cake was the perfect size and delicious. My family loves buttercream and the website made it easy to order and the pay so once I arrived in the store I just had to head over to the bakery area and pick up the cake and leave without standing in line which saved a lot of time. I always will choose Sam’s Club for my bakery needs.