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Sams Club
Sams Club
Customer reviews for Custom 10" Double Layer Cake for
Custom 10" Double Layer Cake
4.4 out of 5 stars
stars2,267 ratings840 reviews
  1. 5 stars78% (1,767)
  2. 4 stars6% (146)
  3. 3 stars5% (103)
  4. 2 stars3% (72)
  5. 1 star8% (179)

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Showing 141-150 of 840 reviews
Jan 29, 2025
Aunt Kate
4 out of 5 stars review

Verified Purchase

Beautifully Decorated Cake

The cake was decorated very nicely. My only drawback was that it is listed as a 10" cake, but in reality is closer to 12", and did not fit on my cake plate...had to run out and buy a bigger one. These cakes are super delicious and would highly recommend, just be aware of the sizing.

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Oct 1, 2024
Susan Robinson
5 out of 5 stars review

Verified Purchase

I’ll Buy All My Cakes from Sam’s

The cake was delicious. It comes in the choice of chocolate or white cake. I chose the white cake. There were options of cake decorations. I had the choice of templates of several different designs. I could pick my colors. I could also choose colors and designs. The cake was beautiful and good tasting.

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Aug 26, 2024
jldd
5 out of 5 stars review

Verified Purchase

Excellent cake for serving at Wedding Reception

I ordered 12 of these cakes for our kids wedding reception and they worked out perfectly! Would highly recommend. A specially decorated tiered cake was ordered from a bakery for the bride and groom to cut, and these cakes were used to serve to the guests. We picked them up two days in advance and they were still so fresh on the wedding day. The packaging was also excellent and sturdy, allowing us to stack them in our refrigerators. Obviously, the price is excellent also!

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Jun 23, 2024
Birthday mom
2 out of 5 stars review

Verified Purchase

Decorations and image was wrong

My daughter picked out her birthday cake. We were in store and told the bakery worker, who advised us to order online. I told her the image we want is in the book not online. She then says order cake online and give me the image #. We picked her cake up and it was totally wrong. It had an image we hadn’t even seen in the book or online. The frosting was completely white, we ordered teal. The border was wrong and it had the wrong icing. Mixing in store order and online together did NOT work. My daughter was disappointed on her birthday but she ate it because it’s still cake lol they told me to get refund online but online said get refund in store, never received a refund.

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Oct 19, 2024
TommyB
5 out of 5 stars review

Verified Purchase

Nice cake that dresses up well

Cake taste good, moist, frosting was good, not just sweet but had good flavor. Was used in a wedding, good size and uniformity, we added decorative flowers and a marriage script sign that stuck in the cake and it looked great, like something that came out of a specialty bakery.

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Jul 19, 2024
Tracey
3 out of 5 stars review

Verified Purchase

Average cake

Ok cake. Moist, not much on it. Was disappointed middle frosting layer was buttercream when we ordered whipped frosting and there was no option for middle. Picking up the special order cake is always a hassle, there is never anyone around to hand you cake. Took 25 minutes to find someone from another dept.

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reply from Sam's Club Bakery Team

We regret to learn you had an unfavorable experience, Tracey. Please contact Member Support at (888) 301-0332 and we’ll do our best to make this right for you.

Aug 9, 2024
PB
1 out of 5 stars review

Verified Purchase

Wonky Mess..

The writing was not centered whatsoever & piping was not the way I requested it to be. It was supposed to be shells and I was given wonky balls. This cake was supposed to be for a surprise dinner & I had to redecorate the whole cake as soon as I got home because I was so embarrassed at the way it looked.

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Jul 6, 2024
Kim
5 out of 5 stars review

Verified Purchase

Best cake ever!

The cake was delicious!! If you’re wanting a cake for any occasion, look no further than Sam’s Club! The butter cream icing was smooth, creamy, and the perfect level of sweetness. The cake was moist, and fresh. And you can’t beat the price, you’d pay a lot more for the same cake at a bakery.

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Sep 9, 2024
Rudi
3 out of 5 stars review

Verified Purchase

Customer service gone

The new virtual system is awful. Customer service at an all time low. The bakery person stood in front of me, iPad in hand, and made me download the app and place my order online. This took me at least 15 minutes or more when she could have done it in 5 minutes or less. She was perfectly nice but corporate insisted customers use this method. Cake was fine but customer service gone. Corporate this is not cool, some customers want to talk to someone if they’re available.

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Apr 25, 2025
Shine
3 out of 5 stars review

Verified Purchase

Birthday Cake

The cake itself was wonderful, however I ordered on line because no one answered the phone. In ordering online it was not very descriptive. The color was fine but sprinkles were added to the side of the cake. A LOT of sprinkles. I do not recall reading that on line. Very disappointed. No one likes this many sprinkles!

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