The cake was the expected Sam's Club quality. The ordering process however is making me look for another place to buy our cakes. The old paper system was so much better. The new online system is so user unfriendly that I'm not even going to use it again. Whoever did the programming should be fired. Issue 1) I'm in the store, in the Sam's Club app, and when I scan the QR code on the cake ordering stand, you are forced to leave the app for it to work. 2) When you figure out how to actually get to the site to order, the menuing system doesn't allow you to back up a step (or more) if you want to review your selections. 3) The color samples are nowhere near accurate, which makes #2 more important. If your issue was people ordering custom cakes and never paying for them, this wasn't the way to fix that. Just make people pay when we order.

I ordered one of these cakes for a birthday celebration. The cake was beautiful, and the wording was accurate. It tasted fantastic. The icing was really rich just as it should be. I purchased it through the app and it was ready at the allotted time. I will buy this cake again in the future.

The cake itself was okay, but the new way of ordering custom cakes makes it hard to personalize the cakes properly. The icing was done very poorly and what was supposed to be "sprinkles" was a nasty "edible" banner. The banner had several areas they were falling off or wrinkled. When I asked the bakery worker why it looked like it did; she said it was because its hot outside, which made no sense because she took it straight out of the refrigerator. I was really disappointed in the display of the cake and really don't like the new way of ordering custom cakes on the app. It doesn't allow you enough space to explain what you want.

The cake was delicious. It comes in the choice of chocolate or white cake. I chose the white cake. There were options of cake decorations. I had the choice of templates of several different designs. I could pick my colors. I could also choose colors and designs. The cake was beautiful and good tasting.

Good cakes, too bad you can't pick one up without ordering a day ahead. They used to have chocolate cake with whipped icing in the display case, have to order a day ahead. Like many things at Sam's club the value and convenience has disappeared. When our tires wear out we'll no longer have a reason to have a Sam's Club Membership.

I ordered 12 of these cakes for our kids wedding reception and they worked out perfectly! Would highly recommend. A specially decorated tiered cake was ordered from a bakery for the bride and groom to cut, and these cakes were used to serve to the guests. We picked them up two days in advance and they were still so fresh on the wedding day. The packaging was also excellent and sturdy, allowing us to stack them in our refrigerators. Obviously, the price is excellent also!

Cake taste good, moist, frosting was good, not just sweet but had good flavor. Was used in a wedding, good size and uniformity, we added decorative flowers and a marriage script sign that stuck in the cake and it looked great, like something that came out of a specialty bakery.

I ended up ordering the wrong cake because I was having trouble with my previous order, and I called the bakery to have them assist me. The worker was extremely rude, demanding I order the cake online. They didn't have the template I wanted. So when I went to attempt an online order this time, my old cake order was there and that's what got ordered! Exactly why I like to discuss details with a life person and ensure it's accurate. When I picked up the cake, the worker said " and you ordered it online, so there's nothing you can do!" Very disappointed in Sams

My daughter picked out her birthday cake. We were in store and told the bakery worker, who advised us to order online. I told her the image we want is in the book not online. She then says order cake online and give me the image #. We picked her cake up and it was totally wrong. It had an image we hadn’t even seen in the book or online. The frosting was completely white, we ordered teal. The border was wrong and it had the wrong icing. Mixing in store order and online together did NOT work. My daughter was disappointed on her birthday but she ate it because it’s still cake lol they told me to get refund online but online said get refund in store, never received a refund.

This cake was so delicious. I have ordered 3 of these cake one for Mother’s Day and one for Father’s Day and the other one was just because The all taste the same moist and the whipped cream icing was phenomenal. It was a nice size for the occasion. Would buy again highly recommend and I gets to do my own wording and decoration. Love. This cake is a must have. Try it you want regret it.