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Customer reviews for Custom 10" Double Layer Cake for
Custom 10" Double Layer Cake
4.4 out of 5 stars
stars
2,275 ratings848 reviews
  1. 5 stars78% (1,772)
  2. 4 stars6% (146)
  3. 3 stars5% (105)
  4. 2 stars3% (72)
  5. 1 star8% (180)

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Showing 101-110 of 848 reviews
Nov 9, 2024
Reviewer name: Shz
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Personalized cake

I bought a plain cake was able to choose the cake type and topping. I had the stuff to decorate it just not the time to make the cake. Came out beautiful. If you’re crunched on time I definitely recommend theses cakes.

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Jun 5, 2024
Reviewer name: Lauren
1 out of 5 stars
1 out of 5 stars review

Horrible ordering system

Im a die hard Sam's cake fan and have been getting cakes from them for years. The new online ordering system has completly ruined my relationship with them. No flexability. Limited customizations. No human interactions. I think its time to move on

Helpful?3L9HGO2JG3DE13709423670
reply from Member's Mark Team

We regret to learn you were informed we only take online orders, Lauren. You can order our delicious cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. If you have any other questions, please contact Member Support at (888) 301-0332 or your local club. Thank you for the feedback.

Nov 8, 2024
Reviewer name: Picky0599
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Just what I ordered

The cake was exactly how I ordered it. It looked great! It was fresh tasting and moist. The buttercream frosting wasn't overly sweet or gritty. I am happy with my order and will order again in the future.

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Dec 14, 2024
Reviewer name: Trish
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pleasantly surprised

Placed an order online for this cake. I must admit I was a little nervous but at pick up I was more than pleasantly surprised at the outcome. The cake was beautiful and as usual, the flavor was perfect!

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Mar 4, 2025
Reviewer name: Cake mama
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Filling

I wish they had filling options other than that cake was moist and fresh but too much icing as a filling . I would’ve loved a strawberry jelly or banana mousse .

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May 25, 2024
Reviewer name: Connie
1 out of 5 stars
1 out of 5 stars review

Epic failure.

Sam's you have really let us down in the cake area. Customer service is now horrible. Online ordering, cakes has really made me rethink sams club. Whom ever made the decision to do this online ordering of cakes really failed you.

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reply from Member's Mark Team

We regret to learn your experience did not meet expectations, Connie. You can order our delicious cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. Please contact Member Support at (888) 301-0332 if you have any other concerns.

Jun 24, 2025
Reviewer name: L Doe
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Writing melting down the sides

The cake looked great, but after sitting in the fridge for a day then getting out, the writing started to melt down the sides and looked like a candle burning down the sides 🤦🏼‍♀️

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Dec 1, 2024
Reviewer name: Angela F
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Time to go elsewhere for cakes

Very unhappy that decoration limitations are in place. Not very professional decorating practices. I’ll be going elsewhere for what used to be my “go-to” cake place.

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May 20, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

GreatGrandma

I used to get my cakes from touched of elegance but now Sam's cakes are amazing. I get their buttercream and whipped cream frosting and I like them both and the cake is so soft and fresh. They decorate nicely as well.

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Feb 28, 2026
Reviewer name: KENNETH
5 out of 5 stars
5 out of 5 stars review

Chocolate buttercream icing is so good

Chocolate buttercream icing was delicious! Cake was made exactly as ordered. Can't beat the quality and the price! Great looking birthday cake %26 even better tasting….A

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