Hello, Thank you for sharing valuable feedback with us. We have reviewed your concern that you were facing with your Dyson machine. We apologize for the inconvenience and understand how frustrating this could be. We admire your feedback and surely work for a better experience. Also, for future queries, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. Kind Regards, Nisha Dyson Customer Support.

Hi Larry, We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. Best Wishes, Nisha Dyson Customer Support