Hi Larry, We reviewed your concern that you are facing an issue with your machine. Any inconvenience caused is deeply regretted. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. We would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you. Best Wishes, Nisha Dyson Customer Support

Hello, thank you for sharing your feedback. We're glad to hear that your experience with the product has been satisfactory so far. We understand your concerns about its longevity, especially given your previous experience. Please rest assured that we are committed to providing high-quality products and excellent customer service. We would like to look further into this for you. Please feel free to email us at askdyson@dysoncanada.ca We would be delighted to assist you further. Warm regards, Dyson Customer Support