Hello, We have reviewed your concern that you have experienced while updating your account and registering your warranty. We understand how frustrating it must have been to spend multiple nights on chat support, we are deeply sorry to hear that your Dyson V10 vacuum is defective right out of the box after a couple of days of charging. This is certainly not the experience we want for our valued customers. Please do not worry, we will do our best to help you out with this issue. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. Best Wishes, Nisha Dyson Customer Support

Hello, thank you for taking the time to share your feedback. We’re sorry to hear that you feel the vacuum doesn't perform as well on smooth floors or near baseboards. We understand how important it is for every area in your home to receive a thorough clean, and we regret that your experience hasn’t met your expectations. At Dyson, we continually strive to refine our products based on valuable customer insights like yours. Your comments have been shared with our product team as we look for ways to enhance both performance and ease of use in these challenging areas. If you have any additional details or suggestions, please feel free to reach out to us at askdysonUS@dyson.com with “Dyson Review” in the subject line. Thank you for being a valued member of the Dyson community.