Hello, We have reviewed your concern that you have experienced while updating your account and registering your warranty. We understand how frustrating it must have been to spend multiple nights on chat support, we are deeply sorry to hear that your Dyson V10 vacuum is defective right out of the box after a couple of days of charging. This is certainly not the experience we want for our valued customers. Please do not worry, we will do our best to help you out with this issue. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. Best Wishes, Nisha Dyson Customer Support

Hello, thank you for sharing your feedback with us. We're delighted to hear that you're enjoying your vacuum. However, we're sorry to learn about the disappointment regarding the hard floor soft fluffy brush head not being included. Your satisfaction is important to us, and we want to ensure you have the best possible experience with our products. For further assistance and to explore possible solutions, please reach out to our customer support team at askdysonUS@dyson.com. They will be more than happy to help you. Thank you for your understanding, and we apologize for any inconvenience you've experienced.

Hello, thank you for sharing your feedback about the Dyson Cyclone V10 Animal. We are sorry to hear that you are experiencing issues with the ergonomics and the drying time of the filter. We understand how inconvenient it can be to wait for the filter to dry, especially when you need to use your vacuum. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Hello, We have reviewed your concern regarding the issue that you are facing with the machine. We do apologize for the inconvenience caused to you. This is not the experience we want our customers to have. Please be assured Dyson is always there for you and we will do our best to get your issue resolved. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue, for more detailed information please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Best Wishes, Nisha, Dyson Customer Support