We&#39;re sorry to read about your disappointment with Scotts Turf Builder Weed &amp; Feed 3 and appreciate your feedback.<br /><br />Any moisture that gets in the product will make the granules lump together. When it dries out, it forms hard clumps. If the product is stored in high heat or humidity or gets rained on, this can happen. Another possible cause is the product being stored on a concrete or cement floor or leaning against a wall made of either material. Concrete/cement draws moisture and can increase the chance of moisture getting in the bag. When purchasing the product in person, be sure to inspect the bags for signs of rips or other damage.<br /><br />We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 888-270-3714 if we can further assist.

Hello K. We're sorry to read about your disappointment with Scotts Turf Builder Weed & Feed5 and appreciate your feedback. When using Scotts Turf Builder Weed & Feed5, be sure to apply the product when your daytime high temperatures are consistently between 60°F to 90°F. Scotts Turf Builder Weed & Feed5 should be applied to a wet lawn and allowed to stay on the foliage undisturbed for at least 24 hours without rain or water. Since this product is initially absorbed through the weed's foliage, we recommend that the weeds not be mowed for two days, both before and after the product application. This product will only kill weeds that are actively growing at the time of application and cannot prevent new weeds from germinating. Lastly, it can also take up to 4 weeks-depending on temperature conditions, for the weeds to begin to yellow and complete control. We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 888-270-3714 if we can further assist.

Thank you for your feedback. If there is anything we can do to help you have a 5-star experience, please contact our Consumer Services team at 888-270-3714 for assistance.

Thank you, we are thrilled to hear about your experience with our Scotts Turf Builder Weed &amp; Feed. If you have any questions or concerns, feel free to contact our Consumer Services team at 888-270-3714.