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Customer reviews for Bond Platinum Patio Pellet Heater for
Bond Platinum Patio Pellet Heater
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4.1 out of 5 stars
stars
83 ratings43 reviews
  1. 5 stars59% (49)
  2. 4 stars18% (15)
  3. 3 stars6% (5)
  4. 2 stars5% (4)
  5. 1 star12% (10)

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Showing 31-40 of 43 reviews
Dec 2, 2023
Reviewer name: JP
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Patio heater

Solid and well built. Certainly well worth the price. Easy to put together and a very nice patio hearer.

Helpful?19BRXI3Z5BI913680253584
reply from GHP Group Inc. Support

Hello, we greatly appreciate your positive review of this patio. Your business and feedback are valuable to us. If you ever require additional information or assistance with parts, please don't hesitate to contact us at 877-447-4768 or via email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

Dec 9, 2023
Reviewer name: Dave65
5 out of 5 stars
5 out of 5 stars review

Great Heater but could have saved $$

I love the heater. First one was damaged, I read this often in reviews. Kinda bummed after I just purchased 2 of these pellet heaters I found the exact same heater but different name at the other big club store for $50 less.

Helpful?19BRXI3Z5BI913680253584
reply from GHP Group Inc. Support

Hello Dave65, thank you so much for your kind review on this patio pellet heater! We appreciate your business and your feedback. Should you ever need any additional information or part support, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

May 2, 2024
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Heater

Would recommend.

Helpful?19BRXI3Z5BI913680253584
May 9, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Title

Very happy with purchase

Helpful?19BRXI3Z5BI913680253584
Apr 2, 2024
Reviewer name: Penny
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice

Easy to assemble

Helpful?19BRXI3Z5BI913680253584
Mar 28, 2024
Reviewer name: Sam
1 out of 5 stars
1 out of 5 stars review

Broken Glass On Arrival

Same as many people - My unit arrived with a damaged/cracked glass panel. They do an OK job of shipping it with padding for the unit, but the glass needs way more protection with the way its installed in the unit. The number on the manual can be called but touch tone services aren't working on either of the iPhones in my house so its impossible to get anywhere. I used the email here to reach out to them and will update this review if they make this right.

Helpful?19BRXI3Z5BI913680253584
reply from GHP Group Inc. Support

Hello Sam, We deeply regret to learn about the damage your patio heater sustained during transit, as expressed in your review. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. Please reach out to GHP's customer service team to initiate a swift resolution for the replacement glass. Their dedicated expertise will guide you through the process, ensuring your heater performs optimally. You can contact them Monday through Friday from 8 am to 4:30 pm CST by phone at 1-877-447-4768 or via email at customerservice@ghpgroupinc.com. Thank you for being a loyal Costco member!

Dec 18, 2023
Reviewer name: BG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice Heater

Easy to light, beautiful flame, doesn't smudge the glass too badly.

Helpful?19BRXI3Z5BI913680253584
Mar 30, 2024
Reviewer name: Lentz92
1 out of 5 stars
1 out of 5 stars review

Broken!

Just like everyone else, the glass was broken on arrival. Crappy box to ship in. I submitted the request for a replacement and got the email telling me to take it to the nearest fedex. Heck no. I called customer service and said I am not fixing your mistake. They are now sending fedex to me. But seriously, how many returns is it going to take for them to fix the problem!!!! Annoyed.

Helpful?19BRXI3Z5BI913680253584
reply from GHP Group Inc. Support

Hello Lentz92, we are deeply regret to learn about the damage your patio heater sustained during transit, as expressed in your review. Your satisfaction is our top priority, and we are committed to resolving this matter promptly. Please reach out to our customer service team to initiate a swift resolution for the replacement glass. Their dedicated expertise will guide you through the process, ensuring your heater performs optimally. You can contact them Monday through Friday from 8 am to 4:30 pm CST by phone at 1-877-447-4768 or via email at customerservice@ghpgroupinc.com. Thank you - GHP Group

Apr 7, 2024
Reviewer name: Howard
3 out of 5 stars
3 out of 5 stars review

Love it

I wasn't sure what to expect from the mixed reviews but if you get one that doesn't have damage it works great. tried it out for the first time last night and it kept us warm in the upper 30s. it's heavy duty and was really easy to put together. Definitely warmer near the bottom and middle where as my gas one is warmer up top

Helpful?19BRXI3Z5BI913680253584
May 22, 2024
Reviewer name: Alex
2 out of 5 stars
2 out of 5 stars review

Rusts quickly!

I have owned for a little over a month and have used it 3x. It assembles easily and looks great/quality. That being said, it has 3 areas of rust that have formed since owning it. It has always been covered before/after use and has never seen rain. Super disappointed. Sam's is unable to process a replacement, because they're no longer in stock.

Helpful?19BRXI3Z5BI913680253584
reply from GHP Group Inc. Support

Hello Alex, Our customer service team is here to offer thorough product support for your patio pellet heater. We're ready to provide essential care and maintenance guidance to ensure your heater and its components last for years to come. No matter the issue, we're confident that we can help solve it. Please don't hesitate to reach out to us at 877-447-4768 or via email at customerservice@ghpgroupinc.com. Your business is important to us, and we're eager to assist you. Thank you! - GHP Group