Great pellet heater starts up fast

This is a really great heater that is stylish and effective. My only complaint is it does not burn for four hours. You may be good an hour and a half from the little bit of pellets it holds in the burn area.

This pellet heater is nice and it looks nice, it gives off a lot of heat and it makes your patio feel nice and comfortable. The pellets are very easy to load. And it is very easy to assemble and comes with some tools.

Received the pellet heater, opened the box to discover two of the three door glasses had shattered leaving dangerous shards in the box. Called the product's manufacturer and they said those pieces were on back order for a month. Hopefully they will send replacements and make good on their product. The manufacture, in the future should adopt a different packaging method for the glass to address this issue.

The heater was delivered with a broken panel of glass. I do not feel comfortable using the heater since the front panel is in two pieces. I reached out to the customer service team on the manual and they got back to me quickly. They said the broken panel is out of stock (many people having the same issue) but they will ship one ASAP.

Works great,been too warm to give real test. Was worried about glass being broken(problem with other reviews) but mine was fine. Box corners were bent, like droppedbut packaged well. Started putting together then found decent sized dent in back and door was warped so wouldnt shut completely. Called, they sent new one within three days. They let us keep 1st so if glass wasnt okay on 2nd we could switch Box was the same, huge dent in body of stove. They let us exchange doors to make 1st stove work. Dent was in back so okay. Doors attached with rivets so not simple unscrewing. Huge pain to put bad one back in box for pickup,worse part of experience,like a puzzle. Gave me some money back so okay. Dent in back , door shuts fine so happy. They were super understanding, worked with me throughout the process. Things happen with heavy shipping but they were great! The only thing that bothered me was the dents on box were minor and on corners, dents on stoves were on sides. Well packaged, stove is heavy, dont see it bulkling from drop that leaves it being packaged from company like that. The 2nd stove dent was huge,couldnt have been missed. Sams couldnt have handled it better though!

On the first use, the glass cracked from the heat that should never have happened

This is not a good patio pellet heater. Right off the bat I noticed that the flame was very orange which typically means the fire is starved for air. Sure enough that is when I started noticing that soot was getting over everything including the glass on the heater. I'm scratching my head because there are slits at the front that should be allowing plenty of air into the heater. I know it is not the pellets because I have another brand patio pellet heater on the other porch and it does not do this with the same pellets. I suspect the issue is the stainless steel vents at the top are very large and it allows a lot of particles out. My other heater has a fine mesh instead of the larger slits and it does not soot near as much. I got a screaming deal on this heater but not worth it even at $150. The other issue I have is that you pretty much have to run it at 100%. There isn't any sort of feed regulation like my other heater. Just a poor design overall.

They work ok, ordered 2, one of them the glass was broken. When I called the company to request a piece of glass. They told me that they have absolutely no replacement parts. The guy said that they may be discontinued. He was supposed to be sending an email letting me know if there was an alternative unit that they could send me. I never heard anything. Ended up having to go to my local glass company to get a piece of glass to put in. Don't call the company. Total waste of time.

Poor packaging. Had to return one, second came damaged also. Produces a low amount of heat.