Ok so it just arrived but it is so hard I can't imagine sleeping on it tonight. I ordered the reserve pillow top soft and actually called S&F because I thought maybe the wrong bed was delivered. Unfortunately it is the right bed and it is hard as a rock. I don't understand at all how this could be so hard and be described as pillow top soft. Customer service told me it will soften up. I'm so sorry I ordered this and right now have no doubt I'll be returning for a refund as soon as humanly possible.

Recently purchased this mattress and a large dip formed about the size of a watermelon only a month or so of sleeping in it. It was replaced by the same exact mattress and once again the dip is back. Don't think we'll be keeping this mattress and get our money back.

I spent over $3500 for the pillow top firm and it has been the worst investment I have ever made. I am a single person and with one person sleeping on the mattress, it is hard to sleep all over the mattress to even out the pillow top sinking. Now the pillow top sinks in one area that I sleep and is very lumpy. I wake up hurting every morning. Now I will be trashing my investment when I can and going back to Beautyrest probably. I had a beautyrest mattress for 9 years before finally buying a new one. Losing over $3500 is a big hit.

BUYER BEWARE unless you have money to just throw away. This is the worse performing mattress I have ever owned manufactured in a Stearns and Foster.brand. I purchased a Queen and a king to replace older mattresses 4 months ago and have regretted it ever since. There is not any support in it. When you sit or lay for just a short period of time it bottoms out giving you NO support there. Forget about a good night sleep because it is not going to happen with this mattress. Neither my husband or myself are large people. Getting up in the mornings with back pain and not rested since a few hours is all either of us can take on this mattress does not make for a good day. I have a medical condition that makes getting enough sleep crucial to daily function. This issue with this mattress goes beyond "break in" condition. You feel like you are in a hole all the time. I guess buying a new model mattress is like buying a new model car, you don't do it! Wait until enough complaints are made that the manufacturer makes the corrections necessary to manufacture a reliable quality product before you make a purchase. I feel like a crash dummy for mattresses in the testing phase!! Unfortunately I DO NOT have anything good to say about this mattress. For the money spent I expected quality from Stearns and Foster as I always have. I only gave it one star because that was the lowest I could rate it.

[This review was collected as part of a promotion.] I received a stearns and Foster Reserve pillow top mattress for my Honest review and Let me tell you That this mattress is so soft, it feels like you are being hugged by a cloud, it is a great quality with a beautiful design. It is super heavy and tall which I don't mind. Hands down best nights sleep I have ever had. Only problem I have is keeping our 4 girls out of our bed.

So comfortable, I don't sleep well usually not past 4am. But since I replaced my mattress with this one I've been sleeping till 5-6 am. And my body feels more rested. I am a customer not paid to write this. I have MS and this bed has made a very big difference. You won't sleep warm on it. It's worth the investment.

We bought a very expensive mattress to support our backs and to relieve discomfort we were having. It made some improvement but advice from a physical therapist to place a pillow between our knees did much more good. Now after a little over a year, depressions are developing where we sleep with a ridge in the middle. A service technician came out to evaluate it and made measurements along the ridge so found no problem. You can clearly see the depressions even with a comforter on top. Also, the sides are beginning to roll down. This is not the quality I would expect from a mattress in this price range.

[This review was collected as part of a promotion.] This MATTRESS is better than we could have imagined. It is ultra plus and is 16 inches thick which requires deep pocket sheets which is no big deal at all. When someone else is in the bed, you can barely feel their movements. My sleep has been so amazing and my aches and pains are no longer a problem. Thinking of replacing all of our mattresses with this brand!

This mattress have a 1 1/2 dip in the mattress and the warranty dept. states is have a 1 1/4 inch. which in order for it to be covered under warranty it should be 1 1/2. Well Of course I went to small claims court today and the pro-tem, not a judge ruled in favor of stearns and foster because of their warranty clause. You cannot measure the dip in the mattress without laying on it and feel the sink. Your merchandise sucks and I will never buy any products from Sealy-tempur international inc. You make the customer think they are getting a new mattress when it is a second with a lot of defects. This product has caused severe back pain, and numbness. Potential customers run as far away from Stearn and foster and Tempur- pedic as fast as you can.

Still under warranty and will not help us replace our mattress that has a two and a half inch sagging on each side where we sleep worst mattress and worst experience I have ever had in my life trying to get help to get a replacement mattress because it's still under warranty. Will never recommend having a sterns and Foster again they are the worst!!!! Worst experience that I've ever had in my life trying to get help to replace the mattress that is under warranty!