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Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark® CarpetXpert™ with Stainstriker™ Carpet & Upholstery Cleaner
4.6 out of 5 stars
stars198 ratings155 reviews
  1. 5 stars78% (155)
  2. 4 stars12% (24)
  3. 3 stars6% (12)
  4. 2 stars1% (2)
  5. 1 star3% (5)

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Showing 1-10 of 155 reviews
Mar 30, 2025
Ed
5 out of 5 stars review

Verified Purchase

Works great and convenient.

Used the red rug machine in the past, several times and this is by far much more convenient. No more lugging the red one around from the store to the home and back. Personally I feel the shark cleans better than the red rug machine. The dirty water tank on the shark does fill up quicker but its easy to remove and dump out. The solution tank is smaller but its easy to refill. The dry mode is helpful with cutting down the rug drying time. All in all, we're happy with the results and convenience.

Helpful?2XDPI1RBVZ1Y13662105045
Sep 20, 2025
JP
5 out of 5 stars review

Verified Purchase

Highly recommend!!!

Awesome! I’ve had many other brands and this by far is the BEST!! The dirty tank is small but I’ll take that over a shampooer that actually doesn’t clean like this one does! Stains…gone! I am in awwww!! Great job Shark!! Highly recommend!!!

Helpful?2XDPI1RBVZ1Y13662105045
Mar 12, 2025
BB
5 out of 5 stars review

Verified Purchase

Worth every penny

It’s amazing !!!! Went back and fourth between the Bisell pro heat and this one and I’m so glad I went with this one

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Apr 2, 2025
Barbara
5 out of 5 stars review

Verified Purchase

Best carpet cleaner!

I’ve been using a bissell for years. This carpet cleaner is the best I’ve ever used! Not only is it so much better but it also too me less time to clean since it cleans is one sweep and I don’t have to go over and over the carpet. Love it!

Helpful?2XDPI1RBVZ1Y13662105045
Apr 7, 2025
Jeri F
5 out of 5 stars review

Verified Purchase

Great carpet cleaner for pet homes

Works great! No hair to pick up after you clean your carpets

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Apr 8, 2025
JeffreyS
4 out of 5 stars review

Verified Purchase

Really powerful but tiny tanks

We cleaned about 350 square feet of carpet on its first use. Neither the assembly nor post-job cleaning procedures are intuitive; YouTube and the Shark site are big helps. The Shark is plenty powerful and does an outstanding job cleaning. The problem is that both water tanks are miniscule compared to other carpet cleaners. And once you really get going, they will never again run out at the same time. Be prepared for a lot of water changes on your way to much cleaner carpets.

Helpful?2XDPI1RBVZ1Y13662105045
May 13, 2025
Aub
3 out of 5 stars review

Verified Purchase

Powerful but has Design Flaws

This shampooer is powerful but has a few design flaws. The top feels very heavy compared to other machines with larger water tanks. The tank capacities are small and need constant filling of the clean water and dumping of the dirty water. The hair/debris trap in the dirty water tank is not removable, so that is a pain to clean and get all of the hair out of. The hair gets stuck between the trap and the tank. The clear brush roll covers flips forward but is not easily removable making that hard to clean. The hose gets knocked off the machine when shampooing close to anything on that side. It is nice that it will rinse the attachment and hose, but it still needs to be removed and cleaned after. The hose is hard to fully seat on the back. I think that should be removed after use so that it can dry and not build an odor. It does have a lot of suction power and even pulls sand up out of the carpet that was left behind by a Kirby vacuum. I just expected a better thought-out design from Shark.

Helpful?2XDPI1RBVZ1Y13662105045
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark CarpetXpert as it did not meet all your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products.Kind regards,Shark Clean

Jan 15, 2026
A little disappointed
3 out of 5 stars review

Verified Purchase

Doesn't suck

I am a little disappointed with the suction power of the carpet cleaner. It leaves carpets pretty wet. You have no control of how wet it gets because the cleaner controls the flow. It also goes through solution very fast. It does do a decent job at getting the carpet clean.

Helpful?2XDPI1RBVZ1Y13662105045
reply from SharkNinja Product Expert

Hello there, thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the suction power and the amount of moisture left behind. Our carpet cleaners are designed to balance deep cleaning with strong extraction, so your carpets shouldn’t stay overly wet. Going through solution too quickly also isn’t the experience we want for our customers. We’re glad to hear it’s still doing a good job cleaning, and we’d love to help improve your results. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we can walk you through troubleshooting steps or review your warranty options. Kind regards, Shark Clean

Sep 18, 2025
Babes
3 out of 5 stars review

Verified Purchase

Not used

I thought i was ordering a vaccum it does vacuum so I never used and Sams will not let me return it...

Helpful?2XDPI1RBVZ1Y13662105045
reply from SharkNinja Product Expert

Hello there,<br /><br />We’re truly sorry to hear about any confusion during your purchase. This is certainly not the experience we want Shark/Ninja customers to have. To clarify, the StainStriker is primarily designed as a carpet cleaner and is not intended to function as a vacuum. We understand that Sam’s Club may not be accepting returns at this time, but we recommend reaching out to them directly to explore any alternative options they might offer.<br /><br />Kind regards,<br />Shark Clean

Jan 7, 2026
Anonymous
2 out of 5 stars review

Verified Purchase

Not good for pet owners and rooms of any size

Small and heavy, required frequent emptying and refill, not good for any rooms of substantial size. Did not come with all parts stated on box, missing dirty water filter. If you are a pet owner it does leave clums of hair and hair does get clumpped in rollers.

Helpful?2XDPI1RBVZ1Y13662105045
reply from SharkNinja Product Expert

Hi there,<br />thank you for your feedback. We’re disappointed to hear about your experience with your Shark CarpetXpert HairPro with StainStriker EX304. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean