The lift that was at the club I went to was a joke if you are going to sell tires and install them make sure that you have a lift that have adjustable arm to be able to pinch points for any basic vehicle. I could understand if vehicle was modified but it was not so this should be fix or don't sell tires if you can't install them.

I ordered the tires online and at the end of purchase it came up with a schedule installation form. I scheduled installation and went to my Sam's Club on the scheduled date, as I was notified the tires were in. Only three tires were delivered. I also was told I should not have scheduled installation online, as they don't know their schedule and book multiple people for the same time. I made the second appointment in person. My appointment was 3PM, my car went in at 4:30, out at 6PM. My Sam's is short staffed, it's not their fault it took so long as it's really hard to find workers. I like getting tires at Sam's because you get more for your money. Road hazard is a real plus.

I would give Zero star if it was possible. extreme frustration and disappointment with the customer service I received at your tire center located at Edison Sam's Club #6369 883 Route 1 Edison, NJ 08817, during my appointment on November 27, 2024. This experience was by far the worst I have encountered, and I feel it is important to bring this to your attention to improve future interactions and maintain customer trust. I arrived on time for my 8:00 AM appointment, but due to issues with your computer system, it took 20-30 minutes to check in. Despite this initial delay, I remained patient. During the initial check-in process, I asked the technician to inspect and test the TPMS sensors. By 9:00 AM, the technician informed me that two of the TPMS sensors had dead batteries. I approved the replacement of these sensors at an additional charge. At 9:30 AM, I was also informed that the technicians could not remove the front driver's wheel due to a stuck lug nut and was told to reschedule. Since I was traveling for the Thanksgiving holiday, I explained the urgency and requested that they proceed with installing three of the four tires while I brought back the remaining wheel within an hour once I got home and remove the wheel with my tools. This request was denied. As a tire center specializing in tire replacement, I was shocked to learn that your staff lacked the necessary tools, such as a breaker bar, to handle a stuck lug nut. I agreed with the manager that while they work on the other wheels I would go get a breaker bar. I obtained a breaker bar from a nearby store in less than 10 minutes and personally removed the lug nut in just seconds—something your technicians said was not possible. The agreement was to continue to work on the other 3 wheels that were serviceable while I got the breaker bar. Despite resolving the issue myself, your team took until 11:00 AM to complete the installation of four tires—a process that should have taken far less time given my 8:00 AM appointment. On top of all this the technicians explained to me that the TPMS sensors we had agreed to replace were not replaced because they didn’t have enough time. When I asked the manager for some form of compensation for the inconvenience, lost time, and poor service, I was met with unprofessional behavior. The manager laughed at my request and told me that your team had "done me a favor." After further discussion and the attention of other customers, she finally agreed to refund the installation cost. However, her comments to the technicians following the incident were humiliating and uncalled for. This experience was deeply frustrating for the following reasons: 1. Disregard for Customer Time: The four-hour delay wasted my day, and the failure to install the TPMS sensors after approving and paying for them further aggravated the situation. 2. Lack of Preparedness: A professional tire center should have tools and skills to handle common issues like a stuck lug nut. 3. Unprofessional Behavior: The manager’s attitude and comments were insulting and showed a lack of respect for your customers. 4. Missed Opportunity to Resolve: The situation could have been handled with more empathy and efficiency. I expected a higher standard of professionalism and service from Sam’s Club. I request that you address this matter seriously, ensure proper training and tool availability for your tire center staff, and consider additional compensation for the inconvenience I endured and the incomplete service.

Bought a set of tires and paid to have them balanced. Still had some vibration so I went to Goodyear to get an alignment as Sam’s doesn’t do those. Goodyear said the problem was poor balancing so I had them redo it figuring I was already there and Sam’s is 40 minutes from home. Called Sam’s to complain and ask for some compensation and they couldn’t have cared less. Lesson is buy tires from a professional company.

I had all 4 tires installedy, ran into issues with my valve stem/tire sensor and losing air. Spoke with Gerald, he was super helpful and got everything taken care of. I really appreciate the ease if getting it resolved and on my way. Great service center and helpful staff!!!

I was very skeptical abt the tire installation experience after reading the reviews but I had a very positive experience. I do agree that the phone almost never gets answered at the tire center. So, I had to drive to the center to check on the inventory and get tires installed. Once I was at the store things were pretty smooth. I worked with Josh at the Hilliard rome road location in Columbus. He was quick in setting me up for a battery and tire installation at 2 pm. I got to the center at 2 and was out of there by 2:50 pm. I got the pirelli p4 all seasons installed. For the first couple of rides things seem good as far as tire installation goes.

I own a Grand Cherokee with air ride suspension and the vehicle must be set to "jack mode" to avoid damage. I told the tech that when I dropped it off. They should know that anyway!! When picking up the vehicle it was in lift mode! Totally different setting and pray I don't have issues because its very expensive to fix. The Blizzak tires are the best winter tires and I'll keep buying them. But, I'm going elsewhere next time.

I bought these tires about a year ago, very happy with the purchase, and the service at the club!

Tire pressure is too low

Fast and friendly service thank you for your effort