Hey Laurie! Thanks for telling us about your experience using your LG washer. We always want to ensure that our products provide a positive impact on our valued customers' lifestyles, so we'd love to learn more about your washer experience—along with how we can help! Please get in touch with us on social media @LGUSSupport with your model number. We're here and eager to help. *Joseph

Hi there. We're truly concerned to hear about the issues you've encountered with the Model WT7400CV. We understand the impact this has had on your small business, and we'd like to offer our assistance. Please reach out to @LGUSSupport on social media, and our team will be more than happy to help address this matter for you. Thank you for bringing this to our attention.^Con

Oh no! That sure is not normal. Thank you for bringing this to our attention. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish compatibility their tasks. Clearly, this was not your experience, and we apologize. You can easily get in touch with us by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be pleased to investigate this and assist you with your concern. -Cazz