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Customer reviews for LG 5.5 Cu. Ft Top Load Washer - Mega Capacity for
LG 5.5 Cu. Ft Top Load Washer - Mega Capacity
4.3 out of 5 stars
stars819 ratings819 reviews
  1. 5 stars70% (575)
  2. 4 stars12% (97)
  3. 3 stars5% (44)
  4. 2 stars3% (28)
  5. 1 star9% (75)

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Showing 561-570 of 819 reviews
Oct 28, 2024
Denalou
3 out of 5 stars review

Big ball of clothes in the tub

[This review was collected as part of a promotion.] I have had this machine for about 5 years. I hate it. It rolls all of my clothes into a big tangled ball and then won't spin. It keeps running water in to try and balance it but that doesn't work. The ball is so heavy I have a hard time undoing it. If I could afford it I would get a new one. It does however clean.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hey there! Your laundry should always be evenly washed without them getting curled up into a ball so you can have the best laundry day experience. This link (http://spr.ly/6427SOQ5B) offers troubleshooting tips to help keep your unit balanced during its wash. We'd be more than happy to look into this further to make sure everything is running at 100%. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and the troubleshooting you've tried, and we'll be ready to help! *Josh

Nov 28, 2024
Me302
3 out of 5 stars review

Disappointed

[This review was collected as part of a promotion.] Love the capacity, but without the agitator I MUST pretreat even the slightest stain. Clothes do not get as clean as they would with an agitator. While only a year old, I will be selling and replacing.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social

Hey there! We appreciate you letting us know what's happening with your LG washer. We want you to be able to revel in the joy of your washer, because its the ultimate helper that makes breezing through your daily tasks a piece of cake! We recommend adjusting the load size and performing a tub clean cycle. You can check out more details here: t.ly/mu3lG. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out with this! ^Joslyn

Sep 24, 2024
Family1st
3 out of 5 stars review

Great options, bad installation

The washer seems really good and I like all the options but the guys who installed it mixed up the water hoses and I didn't realize until I washed a delicate cycle and everything was hot and some things came out stained from color transfer. Obviously that is not an issue with the machine, that was the installation but LG sent people that weren't careful and didn't even follow the instructions in the manual for installation (i.e. using a bucket of and testing the hoses to confirm the temperature and connecting the right lines to the right spots on the machine).

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hey there! Thanks for sharing your feedback on the delivery process. We're thrilled to hear that you're loving the washer! It's great to know that we're making your laundry routine a breeze. You should check out our ThinQ app and the downloadable wash cycles at http://spr.ly/6424oFjQQ – they can really up your laundry game! And hey, if you need anything at all, just hit us up on social media at @LGUSSupport. We're here for you and we're ready to help in any way we can. Keep enjoying that washer and happy laundry days ahead! ~Ivy

Oct 29, 2024
Palyou15
5 out of 5 stars review

Large Capacity

I purchased the washing machine over a month ago and I just love it. My wash time has been cut down because I'm able to wash larger loads. I love that it's a top load because the front load made me have back issues. 10 out of 10, I would highly recommend!!!!

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Sep 21, 2024
Jesse Cuevas
5 out of 5 stars review

Good deal for a great machine.

[This review was collected as part of a promotion.] I bought this on lg website because of their deep discount. I am very happy with this product. It deep cleans as well, it had lots of space for a big family's dirty clothing and let's me know when it's done via wifi. I recommend this b

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Sep 8, 2024
Mike2024
1 out of 5 stars review

Ruining Clothing

Incredibly disappointed in this “highly rated” washing machine from LG. From the time we bought it, it has been destroying clothes. We already had LG come out once and they replaced the entire drum but it's still ruining clothes. Never seen anything like it. Addding to the frustration is that the only semi-negative comments we could find prior to purchasing it was that “it wasn't very gentle and could be hard on clothing.” Can't seem to find those reviews anymore. It has destroyed more than a dozen items of clothing so far.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Social

Hey Mike! We want to ensure your LG washer is the best fit for your home. We have this helpful troubleshooting guide that will help here: https://shorturl.at/Q7V7g. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'd be happy to help you out! ^Joslyn

Sep 9, 2024
NS116
5 out of 5 stars review

Very happy with this

After a few weeks of use, I am very happy with this purchase. The extra features are fantastic and the wash cycles are super gentle on clothes. My only critique is that if you're short like me, it's a little hard to reach the bottom of the drum for those last few socks.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Sep 2, 2024
nursern2004
5 out of 5 stars review

LOVE this!!!

I purchased this on a whim due to a really great sale and I absolutely love it! I love that it has a quick wash cycle that my old machine didn't have. I can do a load of wash in half of the time now! Only downfall is that the tub is very deep and I need a small stepstool to reach the bottom.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
Nov 21, 2024
Nicful
1 out of 5 stars review

Terrible experience - very frustrated

[This review was collected as part of a promotion.] I bought this washer June 2023. I have a recurring problem where the machine does not spin due to a clogged pipe. We have had this happen 3/4 times already and I honestly think this machine is a lemon. I have been married for 30 years and have NEVER had more than one service call on a past washer. Currently, my washer is full of water and wet clothes - and need to wait till Tuesday for a LG serviceman to come. Last two times, same thing happened. I have to physically dump water out with a bucket. This is unacceptable for a washer that gets ranked as High reliability. I am disgusted with this experience and hope LG will replace this machine to something more acceptable. My daughter said in all 4 years of college - she had the oldest washing machines - and they would throw anything inside - and never once did it break! What is going on with LG?

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hey there! We appreciate you leaving us a review on your LG washer experience. We aim for reliability and effort-free laundry routines, so we'd love to help restore your washer to its former glory! To get started with the clogged drain filter, we recommend cleaning it by following our guide at https://www.lg.com/eastafrica/support/product-help/CT20279036-20151836707602. Be sure to keep a towel and container nearby for any water that may come out. Next, if your drum is no longer spinning, we have some quick things you can try on another guide at https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000. If you still need help after your Tuesday appointment or need more information on your appointment, you can reach us on social media @LGUSSupport. We'll gladly continue helping out! *Joseph

Oct 5, 2024
BenS1
3 out of 5 stars review

Great machine with one issue

Great machine in terms of washing, high capacity, does a good job of cleaning. Only one issue that bugged us - the machine makes a really high pitch noise during the washing cycle, much like a mosquito, but higher intensity. It drives our kids mad. LG said it was normal noise.

Review from lg.com
Helpful?4SFUDNOGOZNQ13656959667
reply from LG Digital Care Team

Hey Ben! We appreciate you sharing your experience with us. We're so glad to hear you're enjoying your LG washer. Laundry day is a delightful escape, especially when it's all peaceful and quiet. We want you to enjoy your washer experience fully! We recommend rearranging the laundry in the drum and adjusting the load size for the best performance. You can check out more information here: http://spr.ly/6427UQdAV. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out! ^Joslyn