[This review was collected as part of a promotion.] I have had this machine for about 5 years. I hate it. It rolls all of my clothes into a big tangled ball and then won't spin. It keeps running water in to try and balance it but that doesn't work. The ball is so heavy I have a hard time undoing it. If I could afford it I would get a new one. It does however clean.

[This review was collected as part of a promotion.] Love the capacity, but without the agitator I MUST pretreat even the slightest stain. Clothes do not get as clean as they would with an agitator. While only a year old, I will be selling and replacing.

The washer seems really good and I like all the options but the guys who installed it mixed up the water hoses and I didn't realize until I washed a delicate cycle and everything was hot and some things came out stained from color transfer. Obviously that is not an issue with the machine, that was the installation but LG sent people that weren't careful and didn't even follow the instructions in the manual for installation (i.e. using a bucket of and testing the hoses to confirm the temperature and connecting the right lines to the right spots on the machine).

I purchased the washing machine over a month ago and I just love it. My wash time has been cut down because I'm able to wash larger loads. I love that it's a top load because the front load made me have back issues. 10 out of 10, I would highly recommend!!!!

[This review was collected as part of a promotion.] I bought this on lg website because of their deep discount. I am very happy with this product. It deep cleans as well, it had lots of space for a big family's dirty clothing and let's me know when it's done via wifi. I recommend this b

Incredibly disappointed in this “highly rated” washing machine from LG. From the time we bought it, it has been destroying clothes. We already had LG come out once and they replaced the entire drum but it's still ruining clothes. Never seen anything like it. Addding to the frustration is that the only semi-negative comments we could find prior to purchasing it was that “it wasn't very gentle and could be hard on clothing.” Can't seem to find those reviews anymore. It has destroyed more than a dozen items of clothing so far.

After a few weeks of use, I am very happy with this purchase. The extra features are fantastic and the wash cycles are super gentle on clothes. My only critique is that if you're short like me, it's a little hard to reach the bottom of the drum for those last few socks.

I purchased this on a whim due to a really great sale and I absolutely love it! I love that it has a quick wash cycle that my old machine didn't have. I can do a load of wash in half of the time now! Only downfall is that the tub is very deep and I need a small stepstool to reach the bottom.

[This review was collected as part of a promotion.] I bought this washer June 2023. I have a recurring problem where the machine does not spin due to a clogged pipe. We have had this happen 3/4 times already and I honestly think this machine is a lemon. I have been married for 30 years and have NEVER had more than one service call on a past washer. Currently, my washer is full of water and wet clothes - and need to wait till Tuesday for a LG serviceman to come. Last two times, same thing happened. I have to physically dump water out with a bucket. This is unacceptable for a washer that gets ranked as High reliability. I am disgusted with this experience and hope LG will replace this machine to something more acceptable. My daughter said in all 4 years of college - she had the oldest washing machines - and they would throw anything inside - and never once did it break! What is going on with LG?

Great machine in terms of washing, high capacity, does a good job of cleaning. Only one issue that bugged us - the machine makes a really high pitch noise during the washing cycle, much like a mosquito, but higher intensity. It drives our kids mad. LG said it was normal noise.