We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG washer. This information will be shared with our research and development teams for future improvements. ^Nikki

Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please send us the model of your unit, and we'll take it from there. We'll be waiting for you, and will surely pass on your feedback to the rest of our team, which will be considered for future product improvements. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. Customer Service 800-243-0000. ~Tanisha

Hey there. Thank you for taking your time in leaving us a review regarding your 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to assist. ^Anthony

We want to thank you for taking this time to communicate with us about your experience with your LG 5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology, model WT7400CW. We apologize that you had such experience and it's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best product and support possible.We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Danee

Thank you so much for your wonderful review! We’re thrilled to hear that you've enjoyed your experience so far. We look forward to serving you in the future. ~Tanisha

Hi there. We realize how important it is to get the repairs done on your washer in a timely manner. Allow us to assist! Please reach out to us via PM on X or Facebook. Our handle for both platforms is @LGUSSupport. Please include your phone number and washer information in a private message to us (model and serial numbers). We look forward to hearing from you! ^Chris