We’re sorry to hear that our firefly lights didn’t meet your expectations. We appreciate your feedback and want to help! The lights are designed with flexible wires, allowing you to gently bend them to achieve the desired arch effect. If they appear too upright, adjusting the wires should help create the draping look.As for brightness and battery life, these can be affected by factors such as placement and sunlight exposure. We’d be happy to provide tips to improve their performance or explore a solution that works for you. Please feel free to reach out to our customer service team at customerservice@creative-prc.us —we’re here to help!

We are sorry to hear this—This is not the performance we expect from our products. In some cases, rechargeable batteries may need refreshing over time, but they should last well beyond one season. Please reach out to customerservice@creative-prc.us, and we’ll be happy to troubleshoot or make this right for you.

Hi Sherri,<br />Thank you for your feedback, and we’re sorry to hear about the issues with your Firefly lights. For best performance, these solar lights need to be placed in full sunlight during the day to fully charge. If they’re in the shade or during overcast days, the lights may not charge completely and could stop working sooner than expected.<br />We hope this helps, and we appreciate you sharing your experience!

Thank you for sharing your feedback, and we're sorry to hear about the issues you’ve experienced with the lights. We’re glad you enjoy the color-changing feature and the overall presentation, but we completely understand your frustration with the durability, especially after such a short time.It’s concerning to hear about the solar panel breaking and the wires separating so easily, especially with light handling. This is certainly not the quality we strive for, and we apologize for the inconvenience this has caused. We’d love the opportunity to make this right for you. Please reach out to our customer support team at customerservice@creative-prc.us, and we’ll be happy to assist you with a replacement.Your experience is important to us, and we appreciate you bringing this to our attention.

We’re sorry to hear that your lights aren’t working as expected. We appreciate your feedback and would love to help! Since these were received two months ago during the winter, limited sunlight may have affected their ability to fully charge. Even with new batteries, solar lights need consistent sunlight to maintain performance.We recommend placing them in direct sunlight for a couple of days to see if their performance improves. If the issue persists, please reach out to our customer service team at customerservice@creative-prc.us, and we’d be happy to assist further.

Thank you for your feedback, and we’re sorry to hear that one of the lights in your 6-pack isn’t working. Please contact us at customerservice&#64;creative-prc.us with your purchase order number, and we’ll be happy to send a replacement unit. We appreciate you giving our product a try and hope we can make this right for you.

Thank you for taking the time to share your experience. We’re sorry to hear that the lights stopped working over time, as this is certainly not what we want for our customers.<br />Solar lights rely on rechargeable batteries, which can be affected by factors such as weather conditions, charging exposure, and normal battery wear over time. In some cases, replacing the rechargeable batteries can restore functionality. We also recommend ensuring the solar panels are kept clean and placed in an area that receives direct sunlight throughout the day.<br />If you would like us to assist further with troubleshooting or to review possible solutions, please contact us at customerservice&#64;creative-prc.us, and our support team will be happy to help.<br />Thank you again for your feedback.

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your Firefly Lights. That’s certainly not the experience we want for our customers. Performance and durability should be reliable, so we’d like the opportunity to make this right for you. Please reach out to our customer service team, and we’ll be happy to assist with a replacement or further support. customerservice&#64;creative-prc.us

With recent rain, there may have also been several days of overcast weather, which can prevent the lights from receiving enough sunlight to recharge. We recommend placing the lights in direct sunlight for a full day or two to restore function. Solar lights need a strong charge cycle after a few cloudy or stormy days.