Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your Firefly Lights. That’s certainly not the experience we want for our customers. Performance and durability should be reliable, so we’d like the opportunity to make this right for you. Please reach out to our customer service team, and we’ll be happy to assist with a replacement or further support. customerservice@creative-prc.us

We’re sorry to hear your Solar Firefly Lights stopped working so soon. A few quick tips to help troubleshoot: Ensure the solar panel receives direct sunlight during the day for a full charge — shaded areas can limit performance. Avoid placing the lights near other outdoor light fixtures or bright ambient lighting at night, as this may interfere with the photo sensor and prevent them from turning on.

With recent rain, there may have also been several days of overcast weather, which can prevent the lights from receiving enough sunlight to recharge. We recommend placing the lights in direct sunlight for a full day or two to restore function. Solar lights need a strong charge cycle after a few cloudy or stormy days.

Thank you for taking the time to share your experience. We’re sorry to hear that several of the lights stopped working, as this is not the experience we want for our customers. We’d like the opportunity to help resolve this for you. Please contact us at customerservice@creative-prc.us so our support team can assist with troubleshooting or arrange replacements where applicable. Thank you for bringing this to our attention.

Hi Sheryl, Thank you for your review. We wanted to clarify that the Deck Impressions Firefly lights are solar-powered only, and we do not manufacture a plug-in version of this product. To help us identify and assist you further, please contact us at customerservice@creative-prc.us and include some pictures of the lights you received. We’ll be happy to help clarify and resolve this for you.

Thank you for sharing your feedback. We’re sorry to hear the lights did not meet your expectations. The Deck Impressions Multi-Color Solar Firefly Lights are designed to provide several hours of illumination when fully charged, but performance can be affected by the amount of direct sunlight they receive. We also take product durability seriously and would like to learn more about the issues you experienced. Please reach out to our customer service team so we can assist you with a resolution.

We’re sorry to hear that some of your lights aren’t working as expected. We want to ensure you have the best experience with our product. Since you’ve had them for two months, it’s possible that factors like limited sunlight exposure (especially during winter months) may have affected their charging.We recommend placing them in direct sunlight for a couple of days to see if their performance improves. If the issue persists, please reach out to our customer service team at customerservice@creative-prc.us, and we’d be happy to assist further.