Thank you for taking the time to share your experience. We’re sorry to hear that the lights stopped working over time, as this is certainly not what we want for our customers.<br />Solar lights rely on rechargeable batteries, which can be affected by factors such as weather conditions, charging exposure, and normal battery wear over time. In some cases, replacing the rechargeable batteries can restore functionality. We also recommend ensuring the solar panels are kept clean and placed in an area that receives direct sunlight throughout the day.<br />If you would like us to assist further with troubleshooting or to review possible solutions, please contact us at customerservice&#64;creative-prc.us, and our support team will be happy to help.<br />Thank you again for your feedback.

Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered with your Firefly Lights. That’s certainly not the experience we want for our customers. Performance and durability should be reliable, so we’d like the opportunity to make this right for you. Please reach out to our customer service team, and we’ll be happy to assist with a replacement or further support. customerservice&#64;creative-prc.us

We’re sorry to hear your Solar Firefly Lights stopped working so soon. A few quick tips to help troubleshoot: Ensure the solar panel receives direct sunlight during the day for a full charge — shaded areas can limit performance. Avoid placing the lights near other outdoor light fixtures or bright ambient lighting at night, as this may interfere with the photo sensor and prevent them from turning on.

With recent rain, there may have also been several days of overcast weather, which can prevent the lights from receiving enough sunlight to recharge. We recommend placing the lights in direct sunlight for a full day or two to restore function. Solar lights need a strong charge cycle after a few cloudy or stormy days.

Thank you for taking the time to share your experience. We’re sorry to hear that several of the lights stopped working, as this is not the experience we want for our customers.<br />We’d like the opportunity to help resolve this for you. Please contact us at customerservice&#64;creative-prc.us so our support team can assist with troubleshooting or arrange replacements where applicable.<br />Thank you for bringing this to our attention.

Hi Sheryl,<br />Thank you for your review. We wanted to clarify that the Deck Impressions Firefly lights are solar-powered only, and we do not manufacture a plug-in version of this product. To help us identify and assist you further, please contact us at customerservice&#64;creative-prc.us and include some pictures of the lights you received.<br />We’ll be happy to help clarify and resolve this for you.