Hi Sherri,<br />Thank you for your feedback, and we’re sorry to hear about the issues with your Firefly lights. For best performance, these solar lights need to be placed in full sunlight during the day to fully charge. If they’re in the shade or during overcast days, the lights may not charge completely and could stop working sooner than expected.<br />We hope this helps, and we appreciate you sharing your experience!

We&#39;re sorry to hear about your experience and appreciate you sharing your feedback.<br />For the best performance, please make sure each solar panel is installed in a location that receives 6–8 hours of direct sunlight each day. If the panels are shaded for part of the day, the batteries may not receive a full charge, which can affect brightness and runtime.<br />Also, ensure the lights are installed away from other outdoor light sources, such as porch lights or landscape lighting. The built-in photocell can detect nearby light at night, which may prevent the lights from turning on properly.<br />If the lights are receiving full sun and you&#39;ve already tried these steps, please contact our customer service team with your proof of purchase. We&#39;ll be happy to assist you further.

We’re sorry to hear that our firefly lights didn’t meet your expectations. We appreciate your feedback and want to help! The lights are designed with flexible wires, allowing you to gently bend them to achieve the desired arch effect. If they appear too upright, adjusting the wires should help create the draping look.As for brightness and battery life, these can be affected by factors such as placement and sunlight exposure. We’d be happy to provide tips to improve their performance or explore a solution that works for you. Please feel free to reach out to our customer service team at customerservice@creative-prc.us —we’re here to help!

We are sorry to hear this—This is not the performance we expect from our products. In some cases, rechargeable batteries may need refreshing over time, but they should last well beyond one season. Please reach out to customerservice&#64;creative-prc.us, and we’ll be happy to troubleshoot or make this right for you.

Thank you for taking the time to share your experience. We’re sorry to hear that the lights stopped working over time, as this is certainly not what we want for our customers.<br />Solar lights rely on rechargeable batteries, which can be affected by factors such as weather conditions, charging exposure, and normal battery wear over time. In some cases, replacing the rechargeable batteries can restore functionality. We also recommend ensuring the solar panels are kept clean and placed in an area that receives direct sunlight throughout the day.<br />If you would like us to assist further with troubleshooting or to review possible solutions, please contact us at customerservice&#64;creative-prc.us, and our support team will be happy to help.<br />Thank you again for your feedback.