Thank you for your review, Clarisse. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week. If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.

Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine has full versatility with the ability to brew up to 18 oz and offering you’re the option to brew six different cup sizes. If you’re experiencing a tough time using the machine, we highly recommend contacting our Machine Experts via our toll-free number 800-562-1465 for the best assistance possible. Please do not hesitate to contact us. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.