Thank you for your review and honest feedback, Sabey. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next.  We sincerely apologize for any frustration or inconvenience you may have experienced.  We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.

Thank you for your review, Rodo. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.

Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine has full versatility with the ability to brew up to 18 oz and offering you’re the option to brew six different cup sizes. If you’re experiencing a tough time using the machine, we highly recommend contacting our Machine Experts via our toll-free number 800-562-1465 for the best assistance possible. Please do not hesitate to contact us. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.