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Customer reviews for Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother for
Nespresso Vertuo Next Deluxe by De’Longhi, Dark Grey with Milk Frother
4.6 out of 5 stars
stars
627 ratings597 reviews
  1. 5 stars79% (496)
  2. 4 stars13% (81)
  3. 3 stars2% (13)
  4. 2 stars2% (10)
  5. 1 star4% (27)

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Showing 321-330 of 597 reviews
Jul 1, 2023
Jojo3
1 out of 5 stars review

Don’t buy

Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!

Review from Nespresso USA
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reply from Customer Service

Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.

Aug 30, 2023
Coffee Cat
5 out of 5 stars review

Just love it!

[This review was collected as part of a promotion.] This is the third coffee machine bundle that I purchased. I love the delicious coffee every morning. With these coffee and milk froth machines, I don’t need to go to Starbucks! It’s very easy to make coffee and latte, hot or ice. Just love it!

Review from Nespresso USA
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Feb 1, 2025
Nicole
3 out of 5 stars review

Unimpressed.

We aren’t thrilled with the design of this machine. We purchased this as a replacement for our old VertuoPlus machine (which we loved) and this newer design is a disappointment. The lever on top that opens the machine is clunky and feels a step back from the Plus model’s one touch automatic open. We will likely return this for another VertuoPlus.

Review from Nespresso USA
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reply from Customer Service

Thank you for your review. We share your disappointment that the VertuoNext does not meet your expectations. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support should you experience any issue or concern. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.

Sep 3, 2023
RedF88
5 out of 5 stars review

Love everything about it

[This review was collected as part of a promotion.] Not my first Nespresso but it is my favorite. Just the fact that now when i have people over for breakfast i dont have to make a banch of 7.7 oz, when i can just make an 18oz pod for at least 3 people.

Review from Nespresso USA
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Aug 19, 2023
Eret728
1 out of 5 stars review

Poor design

I was hesitant to purchase due to issues that others reported but figured I would still give it a shot. With minimal use, I had the same issues with the orange ring and the machine leaking everywhere. I had to have a replacement sent twice and who knows how long the newest one will last. I have had zero issues with my other machine, which I have owned for a couple years. None of my family members have had issues with their machines either but none of them own a Next machine. Customer service is good but if you plan on ordering this machine, I’d recommend looking into issues others have had and consider a different machine altogether.

Review from Nespresso USA
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reply from Tara B

Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We have repair and replacement options via our Assistance Service Program. Our Machine Experts would be pleased to provide you with machine assistance.

Sep 3, 2023
cookies and coffee
5 out of 5 stars review

great coffee machine!

[This review was collected as part of a promotion.] coffee is delicious and it is so easy to use. it does take a bit of strength to lock/unlock but other than that, I have no complaints and have been loving using it every morning! it looks aesthetic in my kitchen as well.

Review from Nespresso USA
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Feb 5, 2024
Memphis
5 out of 5 stars review

Fabulous Coffee

[This review was collected as part of a promotion.] I fell in love with the coffee from the Nespresso machines a few years back in Europe. I finally broke down and bought the machine. The code on the disks make it so fast and easy to make a cup of coffee in the morning.

Review from Nespresso USA
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Oct 16, 2023
Tanya
5 out of 5 stars review

Amazing machine

[This review was collected as part of a promotion.] I went from a regular coffee machine to Keurig and when my Keurig machine broke I bake very interested in Nespresso Vertue machine. My whole family is so happy I put yea it because it make amazing coffee and expresso and it is soo delicious.

Review from Nespresso USA
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Jan 28, 2025
mheyde
1 out of 5 stars review

Big disappointment

After a year, it just doesn't work. I have tried everything. It sounds like it will start working, but then the cup on the button turns red. My son has this model, too, and he ran into the same problem. These are to expensive to only last a year. I would not recommend this model. I have a different model at home, and it still works great.

Review from Nespresso USA
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reply from Katy R.

Thank you for your review, Michele. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.

Aug 31, 2023
Jim
5 out of 5 stars review

Best coffee ever

[This review was collected as part of a promotion.] We bought the machine because it was at an excellent price. Our current machine works well, but we’ve had it for years (and it gets a hard daily workout). This new machine so we have a replacement. Its still in the box.

Review from Nespresso USA
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